At a Glance
- Tasks: Assist in vehicle repairs and aftersales support while managing workloads efficiently.
- Company: Join a dynamic team at our Exeter Head Office.
- Benefits: Receive full training, competitive salary, and opportunities for career growth.
- Other info: Enjoy a collaborative environment with ongoing training and development.
- Why this job: Be part of a supportive team and make a real impact in the automotive industry.
- Qualifications: No experience needed; just bring good IT skills and communication abilities.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a professional, outgoing and motivated individual to work as a Fleet Administrator in our Head Office based in Exeter.
Key Purpose of Role
This role involves working at our Head Office within a busy team, assisting in the repair process and aftersales support function. This could include progress chasing in relation to vehicles that are in our approved repair network, approving aftersales or buy back claims, grading vehicle damage and allocation within the repair network. Managing your workload in line with Company procedures, to achieve an efficient, effective and economic repair resolution process.
Main Duties
- Liaising with Repairers and updating internal systems
- Support Defleet Repair Assistant Manager in building relationships and maintaining good rapport with Repairers and customers on the network
- Working in line with the subcontract Bodyshop policy / procedure updates / service level agreements
- Reporting to line manager on Repairer performance
- Liaise with external Repairers and internal departments as necessary to ensure a smooth operation
- Support the Aftersales process, which could include authorising damage claims, dealing with buy back requests and raising purchase orders
- Grade vehicle damage from In-Life and Refurb vehicles, making commercial decisions on which vehicles need repair and allocating them within our network
- Producing & maintaining spreadsheets
- Dealing with telephone/email queries to resolve issues promptly
- General administration duties
- To undertake any additional duties at the request of your line manager, that are deemed to be within your competency levels
- To adhere to all Scot Group policies and procedures
- To undertake any training and development activities at the request of your line manager
- Keep safe and secure, all company assets
- Contribute fully as a team member, assisting others in their roles as requested by line manager.
Skills, Experience and/or Qualifications Required
- No prior experience necessary, full on the job training will be given
- Good IT skills
- Good communicator
Fleet Administrator in Exeter employer: Switch
At our Exeter Head Office, we pride ourselves on fostering a collaborative and supportive work environment where every team member is valued. As a Fleet Administrator, you will benefit from comprehensive training, opportunities for professional growth, and the chance to contribute to a dynamic team dedicated to excellence in aftersales support. Join us to be part of a company that prioritises employee development and maintains strong relationships with both customers and repairers.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet Administrator in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Fleet Administrator. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Fleet Administrator, you'll need to liaise with various stakeholders. Role-play common interview questions with a friend to boost your confidence and clarity.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Fleet Administrator in Exeter
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the Fleet Administrator role.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight any relevant skills or experiences that align with the duties mentioned, like your communication skills or IT proficiency.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Switch
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Fleet Administrator role. Familiarise yourself with the key responsibilities like liaising with repairers and managing aftersales support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Fleet Administrator, you'll need to communicate effectively with various stakeholders. During the interview, practice clear and concise communication. Use examples from past experiences where you've successfully resolved issues or built relationships, even if they’re from different contexts.
✨Demonstrate Your IT Proficiency
Good IT skills are essential for this role. Be prepared to discuss your experience with spreadsheets and any relevant software. If you have examples of how you've used technology to improve processes or solve problems, share those during the interview to highlight your capabilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Fleet Administrator, such as dealing with difficult queries or prioritising tasks. Practising your responses can help you feel more at ease and demonstrate your critical thinking skills.
