At a Glance
- Tasks: Manage vehicle fines and penalties while ensuring smooth department operations.
- Company: Join a leading UK car rental company with a family-oriented culture.
- Benefits: Enjoy 30 days holiday, free gym access, and employee discounts.
- Other info: Flexible working hours and great opportunities for career progression.
- Why this job: Be part of a dynamic team delivering exceptional customer service every day.
- Qualifications: Proficient in Microsoft applications and strong attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
As a Fines and Penalties Administrator, you will be responsible for progressing vehicle related fines and penalties, recharging to retail and corporate customers to help ensure the smooth running of the department through effective administration.
At Switch Car Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time.
What can we offer you?
- Free On-site gym
- Free On-site parking
- 30 days holiday, inclusive of bank holidays
- Contribution to Group Personal Pension Scheme
- Access to our Switch Savings platform, an employee discount scheme offering huge savings across multiple retailers.
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Long Service Award Schemes
- Opportunities for progression
About you
- Good understanding of Microsoft applications such as Word, Excel & Outlook.
- Strong keyboard skills.
- Able to focus and work to deadlines.
- Professional telephone manner.
- Attention to detail.
- Work as a part of the team with a confident and can-do attitude.
- Understanding or Credit Control preferred but training can be supplied.
- Experience of using portals advantageous, full training will be supplied.
How will your days look?
- Scanning and logging fines.
- Paying fines on time with accuracy.
- Raising invoices.
- Taking card payments over the phone.
- Uploading fines to Clients bespoke systems.
- Transferring as required.
- Receiving telephone queries and resolving them in a calm and professional manner.
- Assisting with queries in-box.
- Checking information.
This role is 37.5 hour per week contract, working Monday to Friday, between the hours of 8am and 6pm. Flexible start times are dependent on the teams requirements.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
If you feel this role is for you then apply today!
Fines and Penalties Administrator in Exeter employer: Switch
At Switch Car Rental, we pride ourselves on fostering a supportive and dynamic work environment where our employees are valued and encouraged to grow. With benefits like a free on-site gym, generous holiday allowance, and opportunities for progression, we ensure that our team members thrive both personally and professionally. Located in Exeter, our head office is at the heart of a family-run business that prioritises exceptional customer service and employee satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Fines and Penalties Administrator in Exeter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the car rental industry. A personal recommendation can go a long way in landing that Fines and Penalties Administrator role.
✨Tip Number 2
Prepare for the interview by researching common questions related to fines and penalties administration. Think about how your skills with Microsoft applications and attention to detail can shine through in your answers.
✨Tip Number 3
Show off your can-do attitude! During interviews, share examples of how you've tackled challenges in previous roles. This will demonstrate your problem-solving skills and fit for our team at Switch Car Rental.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Fines and Penalties Administrator in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fines and Penalties Administrator role. Highlight your experience with Microsoft applications and any relevant admin skills. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention your attention to detail and professional telephone manner, and don’t forget to show off that confident, can-do attitude!
Showcase Relevant Experience:If you've got experience with credit control or using portals, make sure to mention it! Even if you haven't, let us know about any similar experiences that demonstrate your ability to handle fines and penalties effectively.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team at Switch Car Rental!
How to prepare for a job interview at Switch
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle-related fines and penalties. Familiarise yourself with common processes and terminology, as this will show that you're serious about the role and understand what it entails.
✨Show Off Your Skills
Since the job requires a good understanding of Microsoft applications, be prepared to discuss your experience with Word, Excel, and Outlook. Maybe even bring examples of how you've used these tools in previous roles to streamline processes or improve efficiency.
✨Demonstrate Your Customer Service Skills
As customer service is key at Switch Car Rental, think of examples where you've provided exceptional service. Be ready to explain how you handled difficult situations over the phone or resolved queries calmly and professionally.
✨Be a Team Player
This role involves working closely with others, so highlight your ability to collaborate effectively. Share experiences where you've worked as part of a team, showcasing your can-do attitude and how you contribute to a positive work environment.
