At a Glance
- Tasks: Manage vehicle repairs and support aftersales processes in a dynamic team.
- Company: Join a leading company with a supportive head office in Exeter.
- Benefits: Flexible hours, on-the-job training, and potential part-time options.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Be part of a team that ensures smooth operations and customer satisfaction.
- Qualifications: Good communication skills and IT proficiency; experience in repair admin is a plus.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a strong administrator to work as a Fleet Administrator in our Head Office based in Exeter, 37.5 hrs a week, with flexible start times between 8am and 9.30am working a 7.5 hr day. Part time workers will be considered. On the job training available.
Key Purpose of Role: As part of a team, you will be involved with the repair process and aftersales support function, working closely with the branches and third party repairers. This could include progress chasing in relation to vehicles that are in our approved repair network, approving claims, grading vehicle damage and allocation of repair to local bodyshop. Managing your workload in line with Company procedures, to achieve an efficient, effective and economic repair resolution process.
Main Duties:
- Liaising with bodyshops and updating internal systems.
- Support Defleet Repair Manager in building relationships and maintaining good rapport with repairers and customers in the network.
- Working in line with the subcontract Bodyshop policy/procedure updates and service level agreements.
- Liaise with external bodyshops and internal departments as necessary to ensure a smooth operation.
- Support the Aftersales process, which could include authorising damage claims, dealing with buy back requests and raising purchase orders.
- Producing & maintaining spreadsheets.
- Dealing with telephonic/email queries to resolve issues promptly.
- General administration duties.
Skills, Experience and/or Qualifications Required:
- Repair or bodyshop admin desirable but not essential.
- Good IT skills.
- Good communicator.
Administrator - Head Office in Exeter employer: Switch
At Switch Car Rental, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in our Head Office located in Exeter. With flexible working hours, generous benefits including 30 days holiday, free onsite gym, and opportunities for employee growth, we ensure that our team members feel valued and motivated. Join us to be part of a dynamic family business where your contributions truly matter and where we celebrate success together.
