At a Glance
- Tasks: Manage vehicle repairs and support aftersales processes in a dynamic team environment.
- Company: Join a reputable company with a strong focus on teamwork and customer satisfaction.
- Benefits: Flexible hours, on-the-job training, and potential part-time options available.
- Other info: Opportunity for career growth in a supportive and collaborative workplace.
- Why this job: Be part of a crucial role that ensures smooth operations and customer satisfaction.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a strong administrator to work as a Fleet Administrator in our Head Office based in Exeter, 37.5 hrs a week, with flexible start times between 8am and 9.30am working a 7.5 hr day. Part time workers will be considered. On the job training available.
Key Purpose of Role: Fleet Administrator
As part of a team, you will be involved with the repair process and aftersales support function, working closely with the branches and third party repairers. This could include:
- Progress chasing in relation to vehicles that are in our approved repair network
- Approving claims
- Grading vehicle damage
- Allocation of repair to local bodyshop
Managing your workload in line with Company procedures, to achieve an efficient, effective and economic repair resolution process.
Main Duties:
- Liaising with bodyshops and updating internal systems
- Support Defleet Repair Manager in building relationships and maintaining good rapport with repairers and customers in the network
- Working in line with the subcontract Bodyshop policy/procedure updates and service level agreements
- Liaise with external bodyshops and internal departments as necessary to ensure a smooth operation
- Support the Aftersales process, which could include authorising damage claims, dealing with buy back requests and raising purchase orders
Administrator Head Office in Devon employer: Switch
As a Vehicle Valeter at our Shipton Bellinger location, you will join a friendly and supportive team that values your commitment to delivering exceptional service. We offer a range of benefits including a company pension scheme, generous holiday allowance, and opportunities for career progression, ensuring that you can grow and thrive in your role while enjoying a rewarding work-life balance.
