At a Glance
- Tasks: Assist customers with rental needs and provide excellent service in-person and over the phone.
- Company: Join a leading family-run car rental company with a focus on customer satisfaction.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Other info: Dynamic work environment with flexible hours and exciting team events.
- Why this job: Kickstart your career in the car rental industry with training and growth opportunities.
- Qualifications: Great communication skills, attention to detail, and a valid driving licence required.
The predicted salary is between 10 - 12 £ per hour.
Location: Lincoln
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Switch Car Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our SwitchSavings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
It is easy for us to tell you what life is like at Switch and why you would love being a part of our team, but we thought you would like to hear for yourself. Click here to read some of our success stories.
Rental Agent in Cornwall employer: Switch
At Switch Car Rental, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in our Head Office located in Exeter. With flexible working hours, generous benefits including 30 days holiday, free onsite gym, and opportunities for employee growth, we ensure that our team members feel valued and motivated. Join us to be part of a dynamic family business where your contributions truly matter and where we celebrate success together.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Agent in Cornwall
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Switch Car Rental. Understand our values and what makes us tick. This will help you connect with us during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your customer service skills and experience.
✨Tip Number 3
Dress to impress! Even though we’re a rental company, first impressions matter. Make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining our team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in our minds as we make our hiring decisions. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Rental Agent in Cornwall
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Rental Agent role. Highlight any relevant experience in customer service or the service industry, and don’t forget to mention your driving licence details. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re genuinely interested in joining our team at Switch Car Rental.
How to prepare for a job interview at Switch
✨Know the Company
Before your interview, take some time to research Switch Car Rental. Understand their values, services, and what sets them apart in the rental industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Rental Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This could be a time you resolved an issue or provided exceptional service. Make sure to highlight your communication skills and ability to build rapport.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during your interview, as it’s a common practice in customer service roles. Practice handling different customer scenarios, such as dealing with complaints or upselling rentals. This will demonstrate your problem-solving skills and adaptability.
✨Dress the Part
Even though this is a zero-hour contract, first impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it aligns with the professional image Switch Car Rental aims to project.
