At a Glance
- Tasks: Assist customers with rental needs and provide excellent service in person and over the phone.
- Company: Join a leading family-run car and van rental company with a focus on customer satisfaction.
- Benefits: Enjoy 20 days holiday, pension contributions, employee discounts, and potential bonuses.
- Other info: Be part of a supportive team with exciting events and a dynamic work culture.
- Why this job: Kickstart your career in a fast-paced environment with in-job training and growth opportunities.
- Qualifications: Customer service experience, strong communication skills, and a valid driving licence required.
The predicted salary is between 10 - 12 £ per hour.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At SwitchCar Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our SwitchSavings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Rental Agent in Bolton employer: Switch
At SwitchCar Rental, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and individual growth. With comprehensive training, competitive benefits including a pension scheme, employee discounts, and opportunities for bonuses, we ensure our employees feel valued and motivated. Our family-oriented approach fosters a sense of belonging, making it an ideal place to start your career in the car and van rental industry.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Agent in Bolton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SwitchCar Rental. Understand our values and what makes us tick. This will help you connect with us during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. We love candidates who can demonstrate their ability to deliver exceptional service.
✨Tip Number 3
Be ready to showcase your communication skills! Whether it's face-to-face or over the phone, we want to see how well you can engage with customers. Practice speaking clearly and confidently, and don’t forget to smile – it makes a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our team. Don’t miss out on this opportunity to kickstart your career in the rental industry!
We think you need these skills to ace Rental Agent in Bolton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Rental Agent role. Highlight any relevant experience in customer service and mention your ability to work in a fast-paced environment. We love seeing how you connect your skills to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Switch
✨Know the Company Inside Out
Before your interview, take some time to research SwitchCar Rental. Understand their values, services, and what sets them apart in the car rental industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission of outstanding customer service.
✨Showcase Your Customer Service Skills
As a Rental Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Whether it’s resolving an issue or upselling a service, demonstrating your ability to connect with customers will make you stand out.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during your interview, as this is common in customer service roles. Practice handling various customer interactions, such as dealing with complaints or upselling rentals. This will show your potential employer that you can think on your feet and handle real-life situations effectively.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your reliability—qualities that are essential for a Rental Agent who needs to manage customer expectations and deliver excellent service.
