At a Glance
- Tasks: Assist customers with their rental needs and provide excellent service in person and over the phone.
- Company: Join a leading family-run car and van rental company in the UK.
- Benefits: Enjoy 20 days holiday, pension contributions, discounts, and potential bonuses.
- Other info: Be part of a supportive team with exciting events and a dynamic work culture.
- Why this job: Kickstart your career in a fast-paced environment with in-job training and growth opportunities.
- Qualifications: Customer service skills, attention to detail, and a valid driving licence required.
The predicted salary is between 10 - 12 £ per hour.
Location: Inverness
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At SwitchCar Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our SwitchSavings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments in addition to your basic salary
About you
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have worked in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
How will your days look?
Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers at other branches. You will also take part in conducting daily fleet and vehicle checks.
About us
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located.
Rental Agent in Beauly employer: Switch
At SwitchCar Rental, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and individual contributions. Located in Inverness, our zero-hour contract role as a Rental Agent provides flexible working hours, comprehensive training, and opportunities for career growth within a family-run business that prioritises employee well-being. With benefits like a pension scheme, employee discounts, and potential bonuses, we ensure our team members feel valued and motivated to deliver exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Agent in Beauly
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SwitchCar Rental. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about assisting customers, think of scenarios where you’ve provided excellent service. Be ready to share these experiences during your interview to demonstrate your ability to connect with clients.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance can set the tone for a positive interaction with your potential employer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Rental Agent in Beauly
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Rental Agent role. Highlight any relevant experience in customer service or the rental industry, and don’t forget to mention your attention to detail – it’s key for us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Switch
✨Know the Company
Before your interview, take some time to research SwitchCar Rental. Understand their values, services, and what sets them apart in the car rental industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Rental Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This could be from any service industry role, so think creatively about how you can demonstrate your skills.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or upselling products. Practising your responses can help you feel more confident during the interview. Remember, it’s all about showing that you can handle the fast-paced environment and still provide top-notch service.
✨Dress the Part
Even though this is a zero-hour contract, first impressions matter! Dress smartly for your interview to convey professionalism. It shows that you respect the opportunity and are serious about joining the team at SwitchCar Rental.
