At a Glance
- Tasks: Assist customers with car rentals and ensure a seamless experience.
- Company: Join Switch, the largest privately owned leasing company in the UK.
- Benefits: 30 days holiday, pension scheme, employee discounts, and funded events.
- Other info: Dynamic work environment with opportunities for growth in a family-oriented business.
- Why this job: Gain valuable customer service skills while earning a salary and qualifying for an apprenticeship.
- Qualifications: GCSE in Math and English, strong communication and admin skills.
The predicted salary is between 15000 - 20000 £ per year.
Full time on the job training working with a third party supplier, you will build on your customer service skills and qualify with a level 2 or 3 apprenticeship. You will earn a monthly salary as you learn the ropes whilst getting structured training on the job at one of our branches.
Location: Ashford
Hours: Full Time 40 hours Mon-Fri
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role: As a Customer Service apprentice, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties:
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Switch process
- Answering phone calls and responding to emails
Skills, Experience, and Qualifications Required:
- GCSE required in Math and English
- Communication skills
- Strong administrative skills
- Proficient computer skills
About us: Switch is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
APPLY NOW and join us!
Locations
Customer Service Apprentice in Ashford, Kent employer: Switch
At Switch, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Service Apprentice in Ashford, you'll benefit from structured on-the-job training, a competitive salary, and generous perks such as 30 days of holiday and a company pension scheme, all while being part of a family-run business that values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice in Ashford, Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Switch. Understand our values and what makes us tick. This will help you tailor your answers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. Focus on how your skills match the role of a Customer Service Apprentice. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! We love candidates who can bring their unique flair to the table. Don’t be afraid to let your enthusiasm for customer service shine through during the interview. It’s all about making a connection!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Apprentice in Ashford, Kent
Some tips for your application 🫡
Show Off Your Communication Skills:As a Customer Service Apprentice, your communication skills are key! Make sure to highlight any experiences where you've successfully interacted with customers or resolved issues. We want to see how you can connect with people!
Tailor Your Application:Don’t just send the same application everywhere. Take a moment to tweak your CV and cover letter to match what we’re looking for in this role. Mention specific skills from the job description that you possess, like attention to detail and administrative skills.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share a bit about why you’re passionate about customer service and what excites you about joining our team at Switch.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our family business!
How to prepare for a job interview at Switch
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Apprentice. Familiarise yourself with the car rental process and think about how you would handle common customer queries. This will show your enthusiasm and readiness to learn.
✨Show Off Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved issues or helped customers in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Dress the Part
Even though it’s an apprenticeship, first impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and are serious about joining their team.
✨Ask Questions
Prepare a few questions to ask at the end of your interview. This could be about the training process or what a typical day looks like. It shows your interest in the role and helps you gauge if it's the right fit for you.
