Job Title:Customer ServiceRepresentative Hours: Full Time 40 hours Mon-Fri+ Saturday on rotation 30 days holiday (including bank holidays) ~ Company pension scheme ~ Employee discount scheme ~ Funded Summer and Christmas events ~ Cycle to Work Scheme ~ Discounted car hire rates As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service. Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations ~ Answering phone calls and responding to emails ~ Develop in-depth knowledge of each product to maximize customer experience and identify incremental sales opportunities ~ Work within Service Level Agreements to ensure the branch meets all its KPI objectives ~ Excellent customer service and communication skills ~ Proficient computer skills ~ A full driving license (held for at least 12 months). Switch is the largest privately owned leasing company in the UK with 85 locations nationwide. We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!
