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Job Title: Customer Service Representative
Location: Exeter
Hours: Full Time 40 hours Mon-Fri + Saturdayon rotation
Benefits:
- 30 days holiday (including bank holidays)
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
Are you looking to start a career or looking to retrain? Whether you have previous experience or not-we will have a role for you!
The Role:
As a Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers throughout their car rental journey. Your primary responsibility will be to assist customers with renting, returning, and resolving any issues they may encounter. Your exceptional communication skills, attention to detail and ability to thrive in a fast-paced environment will contribute to our goal of delivering outstanding customer service.
Main Duties
- Identify and exceed customer requirements
- Ensure all administrative tasks are completed daily
- Coordinate and facilitate the delivery and collection of rental vehicles to and from designated locations
- Efficiently manage the rental process, xgikmsk including verifying customer information, processing payments and accurately completing rental agreements
- Maintain a full understanding of retail rental procedures
- Consistently comply with the Switch process
- Answering phone calls and responding to emails
- Develop in-depth knowledge of each product to maximize custome Please click on the apply button to read the full job description
Customer Service Representative in Alphington employer: Switch
As a Vehicle Valeter at our Shipton Bellinger location, you will join a friendly and supportive team that values your commitment to delivering exceptional service. We offer a range of benefits including a company pension scheme, generous holiday allowance, and opportunities for career progression, ensuring that you can grow and thrive in your role while enjoying a rewarding work-life balance.
