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Job Title: Customer Service Agent
Location: Exeter Head Office - Full Time
Hours: 40 hours Monday-Friday + Saturday shift rota
Benefits:
- 22 days holiday, increasing to 27 plus bank holidays
- Free onsite parking
- Free onsite gym
- Company pension scheme
- Employee discount scheme
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
The Role:
You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.
No prior experience is necessary, full training will be given.
This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.
Responsibilities:
- To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
- Regularly monitor personal and team inboxes and respond to emails
- Ensure all customer complaints are resolved to the customers satisfaction
- To process data accurately using a variety of inhouse systems
- Answer calls and promptly resolve any requests or queries
The Candidate:
- Happy to work independently, as well as in a part of the team
- Excellent communication skills
- Strong organisational skills and attention to detail
- Ability to multitask
- IT literate
About Us: Switch is the largest privately-owned leasing company in the UK, with 81 locations nationwide.
As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. xgikmsk With our growth comes exciting opportunities to become part of our family business, where our people remain at the heart of everything we do.
Shape the future with us APPLY NOW and join our team!
Please click on the apply button to read the full job description
Customer Service Agent in Alphington employer: Switch
As a Vehicle Valeter at our Shipton Bellinger location, you will join a friendly and supportive team that values your commitment to delivering exceptional service. We offer a range of benefits including a company pension scheme, generous holiday allowance, and opportunities for career progression, ensuring that you can grow and thrive in your role while enjoying a rewarding work-life balance.
