At a Glance
- Tasks: Lead a dynamic support team while delivering top-notch customer service across multiple locations.
- Company: Join a leading family-run rental company with a focus on employee growth and satisfaction.
- Benefits: Enjoy 30 days holiday, a company car, and access to exclusive discounts and events.
- Other info: Great career progression opportunities in a supportive and collaborative environment.
- Why this job: Make a real impact in a thriving company while developing your leadership skills.
- Qualifications: Previous management experience and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Roving Support Manager, you will be responsible for supporting the efficient and profitable functioning of the branches, coordinating operations by working in several physical locations within a regional area while delivering exceptional customer service.
Hours: Full Time 40 hours Mon-Fri + Saturday on rotation
Benefits:
- Company Car
- 30 days holiday, inclusive of bank holidays
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments above your basic salary
Ideally, you will have previous management experience in the service industry. Excellent customer service and communication skills are essential. You must hold a full valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
Your responsibilities will include:
- Identifying and converting sales opportunities, motivating the team in upselling of incremental products
- Identifying new business opportunities and partnerships, conducting market research and competitor analysis to stay ahead in the industry
- Working within Service Level Agreements and driving performance improvement ensuring the branch meets all its KPI objectives
- Ensuring the security of the branch and its assets, reporting any risks or security events to the Security Manager as soon as possible
- Managing your time proactively to ensure branch performance is on target
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are.
Locations
Support Team Leader - Client Services in Aldershot, Hampshire employer: Switch
As a Roving Support Manager with us, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and employee well-being. Our family-oriented culture fosters growth and development, offering 30 days of holiday, a generous pension scheme, and unique benefits like our Thrifty Savings platform and funded events. Join a leading rental company where your contributions are valued, and enjoy the opportunity to advance your career while working across various locations in a vibrant regional area.
StudySmarter Expert Advice🤫
We think this is how you could land Support Team Leader - Client Services in Aldershot, Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Switch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Switch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Team Leader - Client Services in Aldershot, Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Switch:Your cover letter is your chance to shine! Tell us why you want to work at Switch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Switch!
How to prepare for a job interview at Switch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
