At a Glance
- Tasks: Lead a team, support branch operations, and deliver exceptional customer service across multiple locations.
- Company: Join a leading family-run rental company with a focus on growth and employee wellbeing.
- Benefits: Enjoy a company car, 30 days holiday, pension contributions, and exclusive employee discounts.
- Other info: Dynamic role with opportunities for career advancement and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment while developing your management skills.
- Qualifications: Previous management experience, excellent communication skills, and a valid driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
As a Roving Support Manager, you will be responsible for supporting the efficient and profitable functioning of the branches, coordinating operations by working in several physical locations within a regional area while delivering exceptional customer service. You will lead a team and work closely with other departments to achieve organizational goals.
Hours: Full Time 40 hours Mon-Fri + Saturday on rotation
What can we offer you?
- Company Car
- 30 days holiday, inclusive of bank holidays
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments above your basic salary
About you:
- Hardworking individual with the ability to work in a team and independently in a fast-paced environment
- Ability to show great attention to detail
- Ideally, you will have previous management experience in the service industry
- Excellent customer service and communication skills
- Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check
Main Duties:
- Identify and convert sales opportunities, motivate team in upselling of incremental products
- Identify new business opportunities and partnerships, conducting market research and competitor analysis to stay ahead in the industry
- Manage all thrifty processes and procedures in line with audit criteria
- Ensure colleagues are fully trained in line with company guidelines
- Work within Service Level Agreements and drive performance improvement ensuring the branch meets all its KPI objectives
- Ensuring the security of the branch and its assets, reporting any risks or security events to the Security Manager as soon as possible
- Effective communication with your Senior Location Manager and colleagues to collectively deliver success
- Manage your time proactively to ensure branch performance is on target
About us:
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are.
Apply now!
Locations
Roving Support Manager in Aldershot, Hampshire employer: Switch
As a Roving Support Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With benefits such as a company car, generous holiday allowance, and access to exclusive discounts, our family-oriented culture ensures that our team members feel valued and motivated. Join us in one of the UK's leading rental companies, where your contributions directly impact our success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Roving Support Manager in Aldershot, Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Switch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Switch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Roving Support Manager in Aldershot, Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Switch:Your cover letter is your chance to shine! Tell us why you want to work at Switch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Switch!
How to prepare for a job interview at Switch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
