At a Glance
- Tasks: Lead and support multiple branches while delivering top-notch customer service.
- Company: Join a leading family-run rental company with a focus on growth and employee care.
- Benefits: 30 days holiday, company car, pension contributions, and exciting employee discounts.
- Other info: Enjoy funded events and opportunities for bonuses while working in a supportive environment.
- Why this job: Be part of a dynamic team that values your input and offers real career progression.
- Qualifications: Management experience in the service industry and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Roving Support Manager, you will be responsible for supporting the efficient and profitable functioning of the branches, coordinating operations by working in several physical locations within a regional area while delivering exceptional customer service.
Hours: Full Time 40 hours Mon-Fri + Saturday on rotation
Benefits:
- Company Car
- 30 days holiday, inclusive of bank holidays
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Funded Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rates
- Potential to earn bonus payments above your basic salary
Ideally, you will have previous management experience in the service industry. Excellent customer service and communication skills are essential. You must hold a full valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.
Your responsibilities will include:
- Identifying and converting sales opportunities, motivating the team in upselling of incremental products
- Identifying new business opportunities and partnerships, conducting market research and competitor analysis to stay ahead in the industry
- Working within Service Level Agreements and driving performance improvement ensuring the branch meets all its KPI objectives
- Ensuring the security of the branch and its assets, reporting any risks or security events to the Security Manager as soon as possible
- Managing your time proactively to ensure branch performance is on target
We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.
We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are.
Locations
Full Time Support Lead in Aldershot, Hampshire employer: Switch
As a Roving Support Manager, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and growth. With 30 days of holiday, a comprehensive pension scheme, and access to exclusive discounts, our family-run business fosters a culture of collaboration and excellence, ensuring that our team members are valued and empowered to succeed. Join us in Exeter, where your contributions directly impact our success and where we celebrate achievements together through funded events and bonus opportunities.
