We're partnered with a high-growth AI and technology company looking for an IT Support Lead to own and improve IT support operations across multiple European offices. This is a hands‑on leadership role where you'll manage a distributed support team, drive service excellence, implement automation, and leverage AI tools to improve efficiency and user experience.
- 5+ years in IT Support + experience leading a team
- Experience managing support queues, escalations, and on-call rotas
- Data‑driven approach using KPIs and service metrics
- Exposure to AI, automation, Copilot, chatbots, or similar tools
- Strong stakeholder management and communication skills
Why Join?
- Help shape a modern AI-powered support function
- High‑impact role with real ownership
- Work alongside world‑class engineers and AI specialists
- Competitive package including equity and excellent benefits
- Join a fast‑growing organisation solving complex technical challenges
If you're an experienced IT Support Lead looking to combine people leadership, automation, and AI-driven service delivery, apply now to learn more.
