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- Tasks: Provide first-line IT support and manage device lifecycles for a dynamic team.
- Company: Join a fast-growing SaaS company focused on seamless tech experiences.
- Benefits: Enjoy a full-time role with competitive pay and opportunities for growth.
- Why this job: Be a key player in a supportive culture that values innovation and efficiency.
- Qualifications: 3-5+ years in IT support, strong macOS skills, and experience with Jamf and Okta required.
- Other info: Perfect for those looking to step up in their IT career!
The predicted salary is between 28800 - 33600 £ per year.
This range is provided by Switch Tech Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Switch Tech Talent
Technical Recruiter @ Switch Tech Talent
Join a fast-growing SaaS company is seeking a TechOps / IT Support Engineer to take ownership of internal IT operations and ensure a seamless tech experience for employees. You’ll be a key player in day-to-day support, device lifecycle management, and the smooth onboarding of new team members, helping the business scale with efficiency and confidence.
Key Responsibilities:
- First-line support for macOS and general IT issues
- Support onboarding and access via Okta
- Use Jamf to manage and secure Mac environments
- Maintain AV setups and office IT infrastructure
What You’ll Bring:
- 3–5+ years’ experience in IT support or systems administration
- Strong macOS skills in start-up or fast-paced settings
- Experience with Jamf (or similar MDM) and Okta
- Organised, resourceful, and a strong communicator
If you\’re an IT Support Engineer/TechOps Specialist and keep to take that step up, please apply now!
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Staffing and Recruiting
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IT Support Engineer employer: Switch Tech Talent Limited
Contact Detail:
Switch Tech Talent Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, especially Jamf and Okta. Having hands-on experience or even a solid understanding of these platforms will give you an edge during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled IT issues in previous roles. Be ready to discuss specific scenarios where you provided effective support or improved processes.
✨Tip Number 3
Network with current employees or others in the industry who have experience in SaaS companies. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to demonstrate your communication skills, as this role requires strong interaction with team members. Practice explaining technical concepts in simple terms, as this will show your ability to support non-technical staff effectively.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly with macOS and tools like Jamf and Okta. Use specific examples to demonstrate your skills and achievements in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to enhance the tech experience for employees. Mention your organisational skills and how you can contribute to the company's growth.
Highlight Relevant Experience: In your application, emphasise your 3-5+ years of experience in IT support or systems administration. Include any specific projects or responsibilities that align with the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Switch Tech Talent Limited
✨Showcase Your macOS Expertise
Since the role requires strong macOS skills, be prepared to discuss your experience with macOS in detail. Share specific examples of challenges you've faced and how you resolved them, as well as any tools or techniques you used.
✨Familiarise Yourself with Jamf and Okta
As the job involves managing Mac environments with Jamf and onboarding via Okta, make sure you understand how these tools work. If possible, mention any relevant experience you have with these platforms during the interview.
✨Demonstrate Your Communication Skills
Being a strong communicator is key for this role. Prepare to discuss how you’ve effectively communicated technical information to non-technical colleagues in the past, and think of examples where your communication made a difference.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common IT issues you’ve encountered and how you would approach resolving them, especially in a fast-paced environment.
