At a Glance
- Tasks: Lead the Parts division, ensuring top-notch service and driving revenue growth.
- Company: Join a dynamic team in the bus industry focused on customer satisfaction.
- Benefits: Enjoy generous holiday, pension contributions, free parking, and a car allowance.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing customer experience and leading innovative strategies.
- Qualifications: 10+ years in the bus industry with strong leadership and customer relationship skills.
The predicted salary is between 60000 - 75000 £ per year.
This role will lead the Parts division for our Aftermarket division and work cross-functionally with our service team to promote retail opportunities. This role will be responsible for all activities related to Parts Supply and customer care, ensuring best-in-class performance in our parts business. This role ensures exceptional service delivery maximises customer satisfaction and drives revenue growth by enhancing our customer service and parts offerings, maintaining our core KPIs across the function.
A strategic growth plan for the year is to be generated in line with the MBP with all key stakeholders responsible for the delivery and adherence to the KPIs set, exploring a robust and profitable all makes program. The Head of Aftermarket Business Parts will work cross-functionally with the Customer Service team, Field Services engineers, and technical service team to align our aftermarket business services strategies with broader business objectives.
ACCOUNTABILITIES & ACTIVITIES
- Leadership
- Foster a culture of collaboration, high performance, and customer-centricity within the aftermarket parts division.
- Leading and mentoring parts sales team, logistics, and support staff.
- Strategic and Parts planning development
- Develop and execute a comprehensive aftermarket parts strategy to ensure customer satisfaction, retention, and growth.
- Identify and implement new business service offerings and technologies to enhance the customer experience.
- Drive continuous improvement initiatives in service delivery, focusing on innovation, quality, and cost-effectiveness.
- Collaborate with logistics and supply chain teams to ensure the timely availability of parts and services.
- In collaboration with Warranty Manager, ensure full knowledge and compliance of contractual arrangements.
- Explore retail opportunities post warranty contractual arrangements.
- Manage inventory levels ensuring that slow moving parts are identified early before becoming obsolete.
- Revenue Growth
- Increase revenue and maintain margin on parts sales in line with our MPB.
- Explore opportunities for new commercial revenue growth.
- Provide insights into customer feedback to influence future product improvements and service offerings.
- Financial Management
- Develop and manage the budget for the aftermarket business parts department, ensuring all expenditures are within the allocated budget.
- Analyse financial performance and implement strategies to drive or recover revenue, profitability, and cost control.
These duties are not exhaustive; other ad-hoc duties are as required.
REQUIREMENTS INCLUDING REQUIRED QUALIFICATIONS
Requirements:
- Essential
- 10 years + experience in the bus industry OE or OES.
- Strong customer relationships bringing established links.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Strong ability to coach and develop.
- Extensive knowledge of aftermarket distribution and value-added services, including replacement spare parts and aftermarket service.
- Desirable
- Exceptional problem-solving and decision-making capabilities.
- In-depth understanding of aftermarket service operations, including parts, warranties, and customer support.
- Ability to think strategically while excelling in day-to-day business functions.
Benefits
- Holiday - 192 hours plus Bank Holidays.
- Pension - 4% employer contribution and 5% employee contribution.
- Free onsite parking.
- 3% GLA.
- Car Allowance.
Aftermarket Manager in Humber employer: Switch Mobility Ltd
As the Head of Aftermarket Parts, you will join a dynamic team that values innovation and collaboration, fostering a work culture where your contributions directly impact customer satisfaction and business growth. Our company offers competitive benefits, ongoing professional development opportunities, and a supportive environment that encourages personal and career advancement, making it an excellent employer for those seeking meaningful and rewarding employment in the aftermarket sector.
StudySmarter Expert Advice🤫
We think this is how you could land Aftermarket Manager in Humber
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Aftermarket Manager at Switch Mobility Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Switch Mobility Ltd or be willing to refer you for that Aftermarket Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Switch Mobility Ltd who’s on the lookout for their next Aftermarket Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Aftermarket Manager role at Switch Mobility Ltd!
We think you need these skills to ace Aftermarket Manager in Humber
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Switch Mobility Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Switch Mobility Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Switch Mobility Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
