At a Glance
- Tasks: Lead the Parts division, ensuring exceptional service and driving revenue growth.
- Company: Join a dynamic team in the bus industry focused on customer satisfaction.
- Benefits: Generous holiday allowance, pension contributions, and free onsite parking.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing customer experience and leading innovative strategies.
- Qualifications: 10+ years in the bus industry with strong leadership and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
This role will lead the Parts division for our Aftermarket division and work cross functionally with our service team to promote retail opportunities.
This role will be responsible for all activities related to Parts Supply and customer care.
Ensuring best-in-class performance in our parts business.
This role ensures exceptional service delivery maximises customer satisfaction and drives revenue growth byenhancing our customer service and parts offerings.
Maintaining our core KPIs across the function.
A strategic growth plan for the year is to be generated in line with the MBP with all key stakeholders responsible for the delivery and adherence to the KPIs set.
Exploring a robust and profitable all makes program.
The Head of Aftermarket Business Parts will work cross financially with the Customer Service team, Field Services engineers and technical service team to align our aftermarket business services strategies with broader business objectives.
ACCOUNTABILITIES & ACTIVITIES Leadership Foster a culture of collaboration, high performance, and customer-centricity within the aftermarket parts division Leading and mentoring parts sales team, logistics and support staff Strategic and Parts planning development Develop and execute a comprehensive aftermarket parts strategy to ensure customer satisfaction, retention and growth.
Ident i fy and implement new business service offerings and technologies to enhance the customer experience.
Drive continuous improvement initiatives in service delivery, focusing on innovation, quality, and cost-effectiveness.
Collaborate with logistics and supply chain teams to ensure the timely availability of parts and services.
In collaboration with Warranty Manager, ensure full knowledge and compliance of contractual arrangements.
Explore retail opportunities post warranty contractual arrangements Manage Inventory levels ensuring that slow moving parts are identified early before becoming obsolete.
Revenue Growth Increase revenue and maintain margin on parts sales in line with our MPB Explore opportunities for new commercial revenue growth Provide insights into customer feedback to influence future product improvements and service offerings.
Financial Management Develop and manage the budget for the aftermarket business parts department, ensuring all expenditures are within the allocated budget.
Analyse financial performance and implement strategies to drive or recover revenue, profitability and cost control.
These duties are not exhaustive, other ad-hoc duties are as required.
REQUIREMENTS INCLUDING REQUIRED QUALIFICATIONS Requirements: Essential 10 years + experience in the bus industry OE or OES Strong customer relationships bringing established links.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Strong ability to coach and develop.
Extensive knowledge of aftermarket distribution and value-added services, including replacement spare parts and aftermarket service Desirable Exceptional problem-solving and decision-making capabilities.
In-depth understanding of aftermarket service operations, including parts, warranties, and customer support.
Ability to think strategically while excelling in day-to-day business functions.
Benefits Holiday - 192 hours plus Bank Holidays Pension - 4% employer contribution and 5% employee contribution Free onsite parking 3% GLA Car Allowance TPBN1_UKTJ
Head of Aftermarket Parts in Bramley employer: Switch Mobility Ltd
As the Head of Aftermarket Parts, you will join a dynamic team that values innovation and collaboration, fostering a work culture where your contributions directly impact customer satisfaction and business growth. Our company offers competitive benefits, ongoing professional development opportunities, and a supportive environment that encourages personal and career advancement, making it an excellent employer for those seeking meaningful and rewarding employment in the aftermarket sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Aftermarket Parts in Bramley
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Switch Mobility Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Switch Mobility Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Switch Mobility Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head of Aftermarket Parts in Bramley
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Switch Mobility Ltd:This is your chance to really connect with the team at Switch Mobility Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Switch Mobility Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Switch Mobility Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Switch Mobility Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Switch Mobility Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
