Caretaker in Maidenhead

Key Responsibilities

• Perform and assist with maintenance tasks across all areas of the property with minimal resident disruption.
• Address maintenance issues reported by residents or staff promptly and professionally, prioritising resident comfort and safety.
• Maintain cleanliness and organisation of the maintenance workshop and all plant areas.
• Conduct routine checks on equipment and machinery, such as HVAC systems, to ensure optimal performance and prevent issues.
• Ensure all maintenance work is carried out safely and in accordance with health and safety regulations.
• Monitor, maintain and restock tools, equipment and supplies weekly to ensure continuity of service.
• Carry out daily litter pick of grounds, change external bins, sweep external areas and garden maintenance.
• Undertake cleaning duties of rooms and public areas.
• Liaise with contractors and support external services as needed.
• Maintain clear records of repairs and defects in the maintenance log and report any major issues to the Group Asset Director.
• Support the Resident Manager with larger repair projects.
• Work effectively with other property staff and departments to ensure a seamless resident experience.
• Assist in training new team members on basic maintenance procedures and property standards.
• Adhere to property policies and procedures related to maintenance and safety.
• Ensure that the property’s external surrounding areas are kept clean and tidy in line with standards.
• Participate in the call‑out system outside normal working hours as required by business needs.

Resident Experience

• Acknowledge all residents appropriately and use names where known.
• Take responsibility for resolving resident concerns and ensuring satisfaction.
• Always maintain a positive and helpful attitude.
• Follow all operational procedures.
• Provide excellent customer service.

Compliance & Security

• Carry out all reported maintenance and safety issues promptly.
• Ensure that the property’s preventative maintenance plan is executed.
• Ensure the security of residents and property is always maintained.
• Ensure that all health and safety training is completed.
• Carry out required safety tests and ensure all tools and machinery are stored correctly and safely.
• Report any inappropriate or untoward behaviour in both residents and employees.
• Ensure all data is handled in line with GDPR and brand policies.
• Adhere to company policies, health and safety regulations.

Team & Business Support

• Manage operational changes with minimal disruption, adapting to business needs including unsociable hours.
• Coordinate and oversee third‑party contractors to ensure high‑quality, compliant work.
• Address maintenance requests promptly through strong communication with property staff and departments.
• Foster department collaboration and maintain positive working relationships throughout the property.
• Attend departmental meetings, staff training, and ensure compliance with health, safety, and legal standards.
• Oversee preventive maintenance programmes and maintain product quality standards, reporting issues to the Group Asset Director.

Job Details

• Salary: 13.50 Per Hour
• Hours: 40 Hours per week
• Contract type: Permanent
• Location: Maidenhead

EEO Statement

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. We promote a culture of trust, support and acceptance, always welcoming different backgrounds, experiences and perspectives.