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- Tasks: Lead the Night Team to deliver exceptional guest service and manage hotel operations.
- Company: The Queens Hotel and Spa, a vibrant hospitality leader focused on guest experience.
- Benefits: Enjoy meals on duty, life insurance, birthday treats, and social events.
- Other info: Flexible environment with opportunities for personal and professional development.
- Why this job: Join a dynamic team where your passion for hospitality can shine and grow.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Are you passionate about hospitality and delivering magic guest service? This is something that all employees at The Queens Hotel and Spa have in common. It is their dedication to creating a home away from home atmosphere that keeps our guests coming back to stay. We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include:
- a full benefits online platform
- meals on duty
- a pension plan
- life insurance
- magic treats
- birthday celebrations
- staff social events
- plus many more
We now have an exciting opportunity for a Night Manager to join our Front Desk Department. As a Night Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
- Ensure the Night Team consistently delivers high-quality service aligned with The Queens Hotel and Spa standards, exceeding guest expectations.
- Ensure rotas are planned, rota for 2 weeks in advance ready for accounts approval.
- Prepare the hotel for the following day's operations, including public areas, bedrooms, and event spaces.
- Access, update, and maintain guest profiles in The Queens Hotel and Spa database.
- Make and manage reservations accurately using the hotel booking system; ensure timely updates to avoid service or occupancy issues.
- Care for all equipment and facilities, reporting and resolving issues as needed.
- Oversee the Night Team, ensuring proper staffing and handling guest complaints or complex requests.
- Adhere to and enforce all Park Regis policies regarding Data Protection and Personal Identifiable Information; ensure Night Team is trained and compliant.
- Follow and apply all Night Shift and Front Office Standard Operating Procedures (SOPs).
- Assist in ensuring payroll is in line with budget.
- Be fully aware of rates and room sales in line with budget.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us! We Evolve - You Evolve - We Grow Together. If the position of Night Manager is the opportunity that you are looking for please apply with your CV.
Regional Night Manager employer: Switch Hospitality
Contact Detail:
Switch Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Queens Hotel and Spa. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show your passion for guest service during interviews. Share specific examples of how you've gone above and beyond for guests in the past. We want to see that magic spark!
✨Tip Number 3
Prepare for situational questions. Think about how you'd handle various scenarios as a Night Manager. This shows us you're ready to tackle challenges head-on and keep our guests happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Regional Night Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to create a memorable guest experience. We want to see that you’re all about delivering that magic service!
Tailor Your CV to the Role: Make sure your CV is tailored to the Night Manager position. Highlight relevant skills and experiences that align with our expectations, like managing teams or handling guest complaints. We appreciate when candidates take the time to connect their background to what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos or errors. We love a well-organised application that shows you pay attention to detail!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Queens Hotel and Spa!
How to prepare for a job interview at Switch Hospitality
✨Know the Company Inside Out
Before your interview, take some time to research The Queens Hotel and Spa. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Service Skills
As a Night Manager, delivering exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled complaints or complex requests, as this will demonstrate your ability to maintain high standards under pressure.
✨Be Ready to Discuss Team Management
Since overseeing the Night Team is a major part of the role, be prepared to talk about your leadership style. Share specific instances where you successfully managed a team, planned rotas, or resolved conflicts. This will illustrate your versatility and energy in managing diverse responsibilities.
✨Understand the Operational Side
Familiarise yourself with hotel operations, including booking systems and data protection policies. Being able to discuss how you would prepare the hotel for the next day’s operations or manage reservations accurately will show that you’re ready to hit the ground running.