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- Tasks: Lead the Night Team to deliver exceptional guest service and manage hotel operations.
- Company: The Queens Hotel and Spa, a vibrant hospitality destination.
- Benefits: Enjoy meals on duty, life insurance, birthday celebrations, and more!
- Why this job: Join a dynamic team and create memorable experiences for guests every night.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
- Other info: Flexible environment with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Are you passionate about hospitality and delivering magic guest service?
This is something that all employees at The Queens Hotel and Spa have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for Night Manager to join our Front Desk Department.
As a Night Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
- Ensure the Night Team consistently delivers high-quality service aligned with The Queens Hotel and Spa standards, exceeding guest expectations.
- ensure rotas are planned, rota for 2 weeks in advance ready for accounts approval.
- Prepare the hotel for the following day\’s operations, including public areas, bedrooms, and event spaces.
- Access, update, and maintain guest profiles in the The Queens Hotel and Spa database.
- Make and manage reservations accurately using the hotel booking system; ensure timely updates to avoid service or occupancy issues.
- Care for all equipment and facilities, reporting and resolving issues as needed.
- Oversee the Night Team, ensuring proper staffing and handling guest complaints or complex requests.
- Adhere to and enforce all Park Regis policies regarding Data Protection and Personal Identifiable Information; ensure Night Team is trained and compliant.
- Follow and apply all Night Shift and Front Office Standard Operating Procedures (SOPs).
- To assist in ensuring payroll is in line with budget.
- Be fully aware of rates and room sales in line with budget.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together If the position of Night Manager is the opportunity that you are looking for please apply with your CV.
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Night Manager employer: Switch Hospitality
Contact Detail:
Switch Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Queens Hotel and Spa. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show your passion for guest service during interviews. Share specific examples of how you've gone above and beyond for guests in the past. We love hearing about those magical moments!
✨Tip Number 3
Be prepared to discuss how you handle challenges. As a Night Manager, you'll face various situations, so think of times when you've successfully resolved issues or improved team performance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at The Queens Hotel and Spa.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences where you've gone above and beyond to create a memorable experience for guests. We want to see that you truly care about delivering magic service.
Tailor Your CV to the Role: Make sure your CV highlights relevant experience that aligns with the Night Manager position. Use keywords from the job description to show us you understand what we're looking for. A tailored CV can really make you stand out!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills that relate to the role. This will help us quickly see why you're a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at The Queens Hotel and Spa!
How to prepare for a job interview at Switch Hospitality
✨Know the Company Inside Out
Before your interview, take some time to research The Queens Hotel and Spa. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Service Skills
As a Night Manager, delivering exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled complaints or complex requests, as this will demonstrate your ability to maintain high standards under pressure.
✨Be Ready to Discuss Team Management
Since you'll be overseeing the Night Team, be prepared to talk about your leadership style. Think of specific instances where you successfully managed a team, planned rotas, or resolved conflicts. This will show that you can lead effectively while ensuring the team delivers magic service.
✨Understand the Operational Side
Familiarise yourself with hotel operations, especially regarding reservations and guest profiles. Be ready to discuss how you would prepare for the next day's operations and manage any potential issues. This knowledge will reflect your readiness to take on the responsibilities of the Night Manager role.
