At a Glance
- Tasks: Be the friendly face that welcomes residents and ensures their comfort.
- Company: Join a dynamic residential property company focused on exceptional service.
- Benefits: Flexible working environment with opportunities for personal growth.
- Other info: Inclusive team culture that celebrates diversity and encourages personal development.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Strong communication skills and a positive attitude towards helping others.
The predicted salary is between 31500 - 38500 £ per year.
Join a growing residential property company where you'll be the face that creates exceptional first impressions.
Make every resident feel genuinely welcomed whilst developing your skills in a supportive, flexible environment.
About Switch
At Switch we provide warm, efficient, and personalised service that ensures residents comfort and satisfaction.
Excellence comes from going the extra mile, working as a team, and supporting all departments.
We demonstrate the Evolve Values be empathetic, share our vision, look for opportunities, love where your work, master the art of versatility and inject some energy.
What you'll be doing
You'll ensure every resident has a positive experience from arrival to departure.
Your role combines delivering warm welcomes with maintaining clean, well-presented spaces and providing proactive support.
Daily responsibilities
- Deliver warm, professional welcomes to all residents and visitors
- Maintain visible presence in public areas, conducting regular safety patrols
- Monitor heating and lighting to ensure resident comfort
- Coordinate with housekeeping to ensure rooms are ready on time
- Keep public areas, staff areas, and storerooms clean and well-presented
- Handle resident queries, requests, and complaints promptly
- Record all issues and feedback in daily handover logs
- Complete routine cleaning and presentation checks
- Carry out basic maintenance tasks and health & safety checks
- Perform daily condition checks and report defects
- Resident experience focus
- Acknowledge all residents appropriately and use names where known
- Take responsibility for resolving resident queries
- Always maintain a positive and helpful attitude
- Respect the resident's presence when interacting with other colleagues
- Compliance & Security
- Report and communicate maintenance issues promptly using the correct channels and trackers
- Safeguard resident belongings, ensuring lost property is securely handled and logged
- Follow Health & Safety and COSHH procedures for the safe use and storage of cleaning materials
- Adhere to fire safety and evacuation procedures
- Identify, address, and escalate any unsafe or inappropriate behaviour by residents or staff
- Ensure all data is handled in line with GDPR and company policies
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
Ready to be the welcoming face that makes residents' days better? Apply now and start creating positive experiences from day one.
General Guest Support Assistant in Maidenhead employer: Switch Hospitality
Join our vibrant team in Bournemouth, where hospitality meets a culture of inclusivity and growth. As a Cluster Reception Manager, you'll benefit from a comprehensive range of perks including meals on duty, life insurance, and personalised training plans, all designed to ensure you thrive in a supportive environment. We celebrate diversity and encourage our employees to bring their authentic selves to work, making it a truly magical place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land General Guest Support Assistant in Maidenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Switch Hospitality. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Switch Hospitality before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace General Guest Support Assistant in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Switch Hospitality:Your cover letter is your chance to shine! Tell us why you want to work at Switch Hospitality specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Switch Hospitality!
How to prepare for a job interview at Switch Hospitality
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
