At a Glance
- Tasks: Create exceptional first impressions and ensure residents feel welcomed.
- Company: Join a growing residential property company with a supportive culture.
- Benefits: Flexible hours, skill development, and a positive work environment.
- Other info: Inclusive team culture that celebrates diversity and personal growth.
- Why this job: Be the friendly face that enhances residents' experiences every day.
- Qualifications: Strong communication skills and a positive attitude.
The predicted salary is between 31500 - 38500 £ per year.
Join a growing residential property company where you'll be the face that creates exceptional first impressions.
Make every resident feel genuinely welcomed whilst developing your skills in a supportive, flexible environment.
About Switch
At Switch we provide warm, efficient, and personalised service that ensures residents comfort and satisfaction.
Excellence comes from going the extra mile, working as a team, and supporting all departments.
We demonstrate the Evolve Values be empathetic, share our vision, look for opportunities, love where your work, master the art of versatility and inject some energy.
What you'll be doing
You'll ensure every resident has a positive experience from arrival to departure.
Your role combines delivering warm welcomes with maintaining clean, well-presented spaces and providing proactive support.
Daily responsibilities
- Deliver warm, professional welcomes to all residents and visitors
- Maintain visible presence in public areas, conducting regular safety patrols
- Monitor heating and lighting to ensure resident comfort
- Coordinate with housekeeping to ensure rooms are ready on time
- Keep public areas, staff areas, and storerooms clean and well-presented
- Handle resident queries, requests, and complaints promptly
- Record all issues and feedback in daily handover logs
- Complete routine cleaning and presentation checks
- Carry out basic maintenance tasks and health & safety checks
- Perform daily condition checks and report defects
- Resident experience focus
- Acknowledge all residents appropriately and use names where known
- Take responsibility for resolving resident queries
- Always maintain a positive and helpful attitude
- Respect the resident's presence when interacting with other colleagues
- Compliance & Security
- Report and communicate maintenance issues promptly using the correct channels and trackers
- Safeguard resident belongings, ensuring lost property is securely handled and logged
- Follow Health & Safety and COSHH procedures for the safe use and storage of cleaning materials
- Adhere to fire safety and evacuation procedures
- Identify, address, and escalate any unsafe or inappropriate behaviour by residents or staff
- Ensure all data is handled in line with GDPR and company policies
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
Ready to be the welcoming face that makes residents' days better? Apply now and start creating positive experiences from day one.
Casual General Guest Support Assistant - Nights in Maidenhead employer: Switch Hospitality
Aparthotel is an exceptional employer that prioritises a vibrant work culture and the well-being of its employees. With a strong focus on personal development, our team enjoys a range of benefits including meals on duty, life insurance, and exciting employee celebrations, all while working in a supportive environment that values inclusivity and growth. Join us as a Casual Housekeeping Assistant and be part of a dedicated team that creates memorable experiences for our guests, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Casual General Guest Support Assistant - Nights in Maidenhead
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Switch Hospitality and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual General Guest Support Assistant - Nights in Maidenhead
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Switch Hospitality that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Switch Hospitality.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Switch Hospitality get a sense of who you are beyond your experience!
How to prepare for a job interview at Switch Hospitality
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Switch Hospitality and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
