At a Glance
- Tasks: Create exceptional first impressions and ensure residents feel welcomed.
- Company: Join a growing residential property company with a supportive culture.
- Benefits: Flexible hours, skill development, and a positive work environment.
- Other info: Inclusive team culture that celebrates diversity and personal growth.
- Why this job: Be the friendly face that makes a difference in residents' lives.
- Qualifications: Strong communication skills and a positive attitude.
The predicted salary is between 31500 - 38500 £ per year.
Join a growing residential property company where you'll be the face that creates exceptional first impressions.
Make every resident feel genuinely welcomed whilst developing your skills in a supportive, flexible environment.
About Switch
At Switch we provide warm, efficient, and personalised service that ensures residents comfort and satisfaction.
Excellence comes from going the extra mile, working as a team, and supporting all departments.
We demonstrate the Evolve Values be empathetic, share our vision, look for opportunities, love where your work, master the art of versatility and inject some energy.
What you'll be doing
You'll ensure every resident has a positive experience from arrival to departure.
Your role combines delivering warm welcomes with maintaining clean, well-presented spaces and providing proactive support.
Daily responsibilities
- Deliver warm, professional welcomes to all residents and visitors
- Maintain visible presence in public areas, conducting regular safety patrols
- Monitor heating and lighting to ensure resident comfort
- Coordinate with housekeeping to ensure rooms are ready on time
- Keep public areas, staff areas, and storerooms clean and well-presented
- Handle resident queries, requests, and complaints promptly
- Record all issues and feedback in daily handover logs
- Complete routine cleaning and presentation checks
- Carry out basic maintenance tasks and health & safety checks
- Perform daily condition checks and report defects
- Resident experience focus
- Acknowledge all residents appropriately and use names where known
- Take responsibility for resolving resident queries
- Always maintain a positive and helpful attitude
- Respect the resident's presence when interacting with other colleagues
- Compliance & Security
- Report and communicate maintenance issues promptly using the correct channels and trackers
- Safeguard resident belongings, ensuring lost property is securely handled and logged
- Follow Health & Safety and COSHH procedures for the safe use and storage of cleaning materials
- Adhere to fire safety and evacuation procedures
- Identify, address, and escalate any unsafe or inappropriate behaviour by residents or staff
- Ensure all data is handled in line with GDPR and company policies
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
Ready to be the welcoming face that makes residents' days better? Apply now and start creating positive experiences from day one.
Casual General Guest Support Assistant - Days in Maidenhead employer: Switch Hospitality
Aparthotel is an exceptional employer that prioritises a vibrant work culture and the well-being of its employees. With a strong focus on personal development, our team enjoys a range of benefits including meals on duty, life insurance, and exciting employee celebrations, all while working in a supportive environment that values inclusivity and growth. Join us as a Casual Housekeeping Assistant and be part of a dedicated team that creates memorable experiences for our guests, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Casual General Guest Support Assistant - Days in Maidenhead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Switch Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Switch Hospitality
Don't be shy about reaching out to Switch Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual General Guest Support Assistant - Days in Maidenhead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Switch Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Switch Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
