At a Glance
- Tasks: Lead a vibrant front office team and create unforgettable guest experiences.
- Company: Dynamic hotel group in Bournemouth focused on magical hospitality.
- Benefits: Enjoy meals on duty, life insurance, birthday treats, and social events.
- Other info: Flexible hours and excellent career growth opportunities await you!
- Why this job: Join a supportive team where your ideas can shine and make a difference.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about hospitality and delivering magic guest service?
This is something that all employees at our Bournemouth hotels have in common.
It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work .
These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for a Cluster Front Office Manager to join our Bournemouth hotels.
As a Cluster Front Office Manager, you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
- Know and conduct Standard Operating Procedures for the day and night shift and to be conversant with all areas of Front Office Procedures.
- To strictly follow the Switch Bournemouth, Brand Standard policy and Laws in terms of Data Protection and Personal Identifiable Information and ensure the front office team (including Nights) is aware and trained in this area.
- Ensure accurate control measures are implemented and communicated to staff for cash handling, till and banking and ensure this is adhered to by all members of staff at all time.
- To manage the daily running of the department by providing supervisor support such as voiding transactions, amending transactions and managing customer and staff complaints.
- To achieve targets that have been set for the department, such as room revenue and upselling and monitor performance. This includes individual’s member’s targets.
- Proactively think and act upon innovative ideas to improve guests experience and increase business but ensure that this is achieved in line with budget.
- To ensure a thorough and detailed handover is produced after every shift for the Night team.
- To communicate marketing strategies to the relevant departments frequently to ensure business success.
- To be competent at operating standard office equipment as well as computers and all I. T and communication systems.
- To proactively reduce the risk of business and guest information being shared by means necessary as advised by the Reception Managers.
- Oversee the Front of House team members whilst on duty and ensure that all regular security checks are carried out and recorded
- To assist in ensuring payroll is in line with budget.
- Monitor the movement and use of petty cash and ensuring it is being used for the correct purposes.
- To be flexible with working hours to meet the demands of the business
- To create and maintain good working relationships with colleagues in the Reception team and other departments throughout the hotel.
- When possible, support the team in times of staff shortages and to cover absences.
- Carry out 4 week and 26 week reviews on all employees under your direction.
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees.
Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
If the position of Cluster Front Office Manager is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
Cluster Reception Manager - Live in optional in Bournemouth employer: Switch Hospitality
Join our vibrant team in Bournemouth, where hospitality meets a culture of inclusivity and growth. As a Cluster Reception Manager, you'll benefit from a comprehensive range of perks including meals on duty, life insurance, and personalised training plans, all designed to ensure you thrive in a supportive environment. We celebrate diversity and encourage our employees to bring their authentic selves to work, making it a truly magical place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster Reception Manager - Live in optional in Bournemouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Switch Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Switch Hospitality
Don't be shy about reaching out to Switch Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Cluster Reception Manager - Live in optional in Bournemouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Switch Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Switch Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
