At a Glance
- Tasks: Deliver magical guest service and manage reservations at our vibrant hotel.
- Company: The Queens Hotel and Spa, a welcoming and inclusive workplace.
- Benefits: Enjoy meals on duty, life insurance, birthday celebrations, and more!
- Other info: Evolve with us in a supportive environment that celebrates diversity.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: Passion for hospitality and excellent communication skills.
The predicted salary is between 10 - 12 £ per hour.
Are you passionate about hospitality and delivering magic guest service?
This is something that all employees at The Queens Hotel and Spa have in common.
It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work .
These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for a Casual Receptionist to join our Front Desk Department.
As a Casual Receptionist, you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
- To be welcoming and approachable to all guests visiting the hotel.
- To retrieve guests information from The Queens Hotel and Spa database and to enter and update information as appropriate for each guest.
- To make guest reservations and book correctly onto the hotel booking system.
Ensure updates on bookings are managed in a timely manner to ensure a service and occupancy is not compromised.
- To ensure a positive guest experience to maximise repeat business.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
If the position of Casual Receptionist is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
Casual Receptionist in Bournemouth employer: Switch Hospitality
At The Queens Hotel and Spa, we pride ourselves on fostering a vibrant work culture where every team member is valued for their contribution to creating a magical guest experience. Our commitment to employee growth is reflected in our personalised training plans and extensive benefits, including meals on duty, life insurance, and exciting staff events that make work enjoyable. Join us in a dynamic environment where your passion for hospitality can truly shine, and together, we can evolve and grow.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Bournemouth
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Switch Hospitality and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Receptionist in Bournemouth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Switch Hospitality that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Switch Hospitality.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Switch Hospitality get a sense of who you are beyond your experience!
How to prepare for a job interview at Switch Hospitality
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Switch Hospitality and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
