At a Glance
- Tasks: Deliver exceptional guest service and manage reservations with flair and professionalism.
- Company: Join the vibrant team at Park Regis Birmingham, where hospitality meets innovation.
- Benefits: Enjoy meals on duty, a pension plan, life insurance, and fun staff events.
- Other info: We celebrate diversity and foster an inclusive workplace for everyone.
- Why this job: Be part of a dynamic environment that values your growth and creativity.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about hospitality and delivering magic guest service?
This is something that all employees at Park Regis Birmingham have in common.
It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work .
These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for Senior Central Reservations Co-Ordinator to join our Department.
As a Senior Central Reservation Co-Ordinator, you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
- Take a proactive sales approach and in line with strategy, adapt sales solutions to meet client needs and expectations.
- Dealing with all M&E calls, face to face meetings and email enquiries efficiently and professionally.
- Ensure all reservations are accepted, recorded and confirmed accurately in accordance to the company’s policy and legal standards.
- Use reservations system in retrieving, updating and inputting room reservations.
- Excellent communication skills, acting as a main point of contact for all prospective clients.
- Accurately identify customer needs, draw up well presented and customised M&E proposals in line with brand policies and standards of presentation.
- Identify any sales leads and forward on to the Sales Team
- Assist on the training and development of new team members
- Ensuring all enquiries are recorded accurately, understand and demonstrate data input rules and client file updates are respected.
- Maintain current and past client records and ensure any changes are communicated as necessary.
- To develop relationships with local clients, direct bookers and agency workers to ensure appropriate follow up with the Sales Team to ensure maximum use of facilities.
- To conduct show rounds to guests and potential new clients ensuring that you address the clients need to help aid a booking.
- To ensure bookings are delivered to the guests requests and to go above and beyond expectations when an opportunity arises that stay in line with budget and agreed costs.
- Assist in the management of Business bookings.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
If the position of Senior Central Reservations Co-Ordinator is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
Senior Central Reservations Co-Ordinator in Birmingham employer: Switch Hospitality
At Park Regis Birmingham, we pride ourselves on fostering a vibrant work culture where every team member is valued and empowered to deliver exceptional guest service. Our comprehensive benefits package, including meals on duty, life insurance, and personalised training plans, ensures that our employees thrive both personally and professionally. Join us in creating a magical atmosphere for our guests while enjoying a supportive environment that celebrates diversity and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Central Reservations Co-Ordinator in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Switch Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Switch Hospitality
Don't be shy about reaching out to Switch Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Central Reservations Co-Ordinator in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Switch Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Switch Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
