Hotel Receptionist
Park Regis | Bring the MAGIC!
Park Regis is a four-star hotel is in the heart of Birmingham city centre, and we believe great hospitality is about more than providing a room — it’s about creating memorable experiences.
We’re looking for a friendly, enthusiastic and confident Hotel Receptionist to join our team and bring our MAGIC service to life. If you’re a natural people person who feels comfortable talking to everyone, loves being at the centre of the action and enjoys making a great first impression, this could be the perfect opportunity for you! We’re looking for someone who enjoys being in the spotlight, brings energy to every interaction and makes every guest feel welcome and special.
No previous hospitality experience is needed — just bring your personality, energy and willingness to learn. We’ll take care of the training!
Your Role: Making Every Moment MAGIC
- Welcome with warmth: Create a fantastic first impression and ensure smooth check-ins and check-outs.
- Make a difference: Respond to guest enquiries, listen with empathy and go the extra mile to exceed expectations.
- Make it happen: Manage bookings, payments and guest requests accurately and efficiently.
- Bring the energy: Work collaboratively with other departments to deliver exceptional guest experiences.
- Stay versatile: Adapt to changing priorities, solve problems and look for opportunities to make every stay special.
- Keep evolving: Learn, grow and find new ways to improve our service.
Live Our Values
At Park Regis Birmingham, our values shape everything we do:
- Evolve – Embrace learning and development.
- Be Empathetic – Understand others and lead with kindness.
- Share Our Vision – Work together towards outstanding guest experiences.
- Look for Opportunities – Find ways to improve and create MAGIC.
- Love Where You Work – Bring positivity, pride and team spirit.
- Master the Art of Versatility – Adapt, take ownership and thrive in a fast-paced environment.
What We’re Looking For
Someone who is approachable, organised, confident communicating with people and comfortable learning new technology. Customer service experience is a bonus, but attitude, enthusiasm and a passion for people matter most!
What We Offer
- Meals on duty and uniform provided.
- Employee assistance programme and discounted gym memberships.
- Employee recognition rewards, special-occasion day off and long-service awards.
- Discounted hotel stays for you, friends and family, plus food and beverage discounts.
- Opportunities to develop your skills and grow your hospitality career.
Ready to Make Some MAGIC?
Click “Apply Now” to submit your CV and tell us why you’d love to join our team.
We welcome applications from people of all backgrounds and are committed to an inclusive recruitment process. If you need any reasonable adjustments, please contact us
Bring your energy. Live our values. Make every moment MAGIC.
Hotel Receptionist in Birmingham employer: Switch Hospitality
Aparthotel is an exceptional employer that prioritises a vibrant work culture and the well-being of its employees. With a strong focus on personal development, our team enjoys a range of benefits including meals on duty, life insurance, and exciting employee celebrations, all while working in a supportive environment that values inclusivity and growth. Join us as a Casual Housekeeping Assistant and be part of a dedicated team that creates memorable experiences for our guests, where your contributions truly matter.
