At a Glance
- Tasks: Create unforgettable guest experiences and provide top-notch service at Birmingham's premier hotel.
- Company: Join Park Regis Birmingham, where we value every team member's contribution.
- Benefits: Enjoy meals on duty, pension plans, life insurance, and fun staff events.
- Other info: Join an inclusive team that celebrates diversity and personal growth.
- Why this job: Be the face that transforms ordinary stays into extraordinary memories for guests.
- Qualifications: Passion for customer service and a friendly, approachable attitude.
The predicted salary is between 9.9 - 12.1 £ per hour.
Shape memorable guest experiences in Birmingham's premier hotel
Join Park Regis Birmingham as our new Casual Guest Relations Assistant and become the face that transforms ordinary stays into extraordinary memories.
You'll be the person guests remember long after they check out.
About Park Regis Birmingham
Our employees share a dedication to creating a home away from home atmosphere that keeps guests returning.
We believe our team are the key to magical guest service, so we look for candidates who share our vision and seek opportunities to provide outstanding service.
Our comprehensive employee benefits and personalised training plans ensure our team love where they work.
These include a full benefits online platform, meals on duty, pension plan, life insurance, magic treats, birthday celebrations and staff social events.
What you'll be doing
As our Casual Guest Relations Assistant, you'll master the art of versatility and inject energy into every interaction. Your main responsibilities include:
- Review arrival lists to welcome guests and cross-check corporate VIP guest car park discounts
- Attend to special guests and VIPs, answering their enquiries
- Prepare welcome folders with collateral materials
- Provide information about amenities, local area and venues, promoting regional services
- Anticipate guest needs and act accordingly
- Assist guests with travel arrangements and message taking
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record daily information in the logbook
- Ensure compliance logging in Opera/Tracker systems
- Provide lobby hosting services
- Our culture
We're continually evolving, and our team evolve too. There's no red tape or corporate conflict with us.
We Evolve – You Evolve – We Grow Together
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
Ready to create magic?
If you're excited about becoming the person who makes guests' days brighter and their stays unforgettable, we want to hear from you. Please apply with your CV in PDF format.
Casual Guest Relations Assistant in Birmingham employer: Switch Hospitality
Join our vibrant team in Bournemouth, where hospitality meets a culture of inclusivity and growth. As a Cluster Reception Manager, you'll benefit from a comprehensive range of perks including meals on duty, life insurance, and personalised training plans, all designed to ensure you thrive in a supportive environment. We celebrate diversity and encourage our employees to bring their authentic selves to work, making it a truly magical place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Guest Relations Assistant in Birmingham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Switch Hospitality and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Guest Relations Assistant in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Switch Hospitality that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Switch Hospitality.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Switch Hospitality get a sense of who you are beyond your experience!
How to prepare for a job interview at Switch Hospitality
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Switch Hospitality and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
