At a Glance
- Tasks: Deliver magical guest service and maintain a welcoming atmosphere at the hotel.
- Company: Join the friendly team at Holiday Inn Express Birmingham - South.
- Benefits: Enjoy meals on duty, pension plans, life insurance, and fun staff events.
- Other info: Flexible hours with both day and night shifts available.
- Why this job: Be part of a dynamic team that values inclusivity and personal growth.
- Qualifications: No specific qualifications required, just a passion for great service!
The predicted salary is between 10 - 12 £ per hour.
Casual General Support Assistant (Days & Nights)
Are you passionate about delivering magic guest service?
This is something that all employees at Holiday Inn Express Birmingham - South have in common.
It is their dedication to creating a home away from home to ensure that residents enjoy their stay.
We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work .
These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for a Casual Guest Support Assistant to join Holiday Inn Express Birmingham - South
Please note - This role does have an element of night working.
As a Casual Guest Support Assistant, you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:
- To be welcoming and approachable to all visitors to the hotel.
- Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv.
- To maintain the lobby & public areas, stores, staff areas in a clean and tidy condition.
- To liaise with HK teams to ensure that the bedrooms are set up and ready for use as per the agreed times, as well as ensuring the setup & upkeep of the meeting room.
- Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction.
- General maintenance to resolve the room & hotel issues (such as plumbing, patch painting, general H&S checks)
- Reasonable ad-hoc duties as requested per management.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance.
Always welcoming different backgrounds, experiences, and perspectives.
Casual General Support Assistant (Days & Nights) in Birmingham employer: Switch Hospitality
At Holiday Inn Express Birmingham - South, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued for their contributions to delivering exceptional guest service. Our comprehensive benefits package, including meals on duty, life insurance, and exciting staff events, ensures that our employees feel appreciated and engaged. With personalised training and development opportunities, we empower our staff to grow alongside the company, making it an ideal place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Casual General Support Assistant (Days & Nights) in Birmingham
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Switch Hospitality and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual General Support Assistant (Days & Nights) in Birmingham
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Switch Hospitality that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Switch Hospitality.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Switch Hospitality get a sense of who you are beyond your experience!
How to prepare for a job interview at Switch Hospitality
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Switch Hospitality and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
