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- Tasks: Master the art of reservations and deliver exceptional guest service.
- Company: Join Park Regis Birmingham, a vibrant and inclusive hospitality team.
- Benefits: Enjoy meals on duty, life insurance, birthday celebrations, and more!
- Why this job: Be part of a dynamic team that values your growth and creativity.
- Qualifications: Passion for hospitality and strong communication skills.
- Other info: We celebrate diversity and promote a culture of trust and support.
The predicted salary is between 25000 - 30000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keeps our guests coming back to stay. We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.
We now have an exciting opportunity for an Assistant Central Reservations Manager to join our Reservations Department. As an Assistant Central Reservations Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties.
Main Responsibilities:- To be responsible for the success of the reservations related business throughout our hotels. This encompasses proactively seeking out business for the hotel, converting inquiries into business and ensuring all bookings are executed to the highest standard, and deliver total guest satisfaction.
- To assist the Regional Revenue Manager to maximise revenue and profit through proactive methods such as rate reviewing, updating rates, managing restrictions, to ensure the strategy is in place.
- Supporting the central reservations team has the skills and knowledge to perform their job roles to the best of their ability and provide relevant training when required.
- To support in handling and converting enquiries into business.
- Check group bookings quotes and contract signing.
- Support in processing Pace reports to measure the rate business coming into the hotels to aid forecasting and future planning (B.O.B Reports).
- Assist the Regional Revenue Manager in forecasting/budgeting and proactive strategy planning.
- Ensure attention to detail in order to rectify problems before they compromise the level of service and guest experience.
- Support with compiling rotas.
- Completing rate and system audits.
- Assist with rate loading and system builds.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us! We Evolve - You Evolve - We Grow Together.
If the position of Assistant Central Reservations Manager is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
Assistant Central Reservations Manager in Birmingham employer: Switch Hospitality
Contact Detail:
Switch Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Central Reservations Manager in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Park Regis Birmingham's social media and website. Understanding their vibe will help you connect during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your passion for hospitality and how you can deliver that magic guest service they’re after.
✨Tip Number 3
Show off your versatility! Be ready to share examples of how you've adapted in previous roles. Highlighting your ability to juggle multiple tasks will resonate well with the responsibilities of the Assistant Central Reservations Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your enthusiasm for the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Central Reservations Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've delivered exceptional guest service in the past. We want to see that you’re all about creating that 'home away from home' vibe.
Tailor Your CV to the Role: Make sure your CV is tailored to the Assistant Central Reservations Manager position. Highlight relevant experience and skills that match the job description. We appreciate a personalised touch that shows you’ve done your homework!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to keep your application professional. Use a friendly tone but avoid slang or overly casual language. We’re looking for someone who can balance professionalism with a warm approach.
Submit in PDF Format: Don’t forget to submit your CV in PDF format as requested! This helps us keep everything neat and tidy. Plus, it shows that you pay attention to details, which is super important in our line of work.
How to prepare for a job interview at Switch Hospitality
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Central Reservations Manager inside out. Familiarise yourself with the responsibilities mentioned in the job description, like managing bookings and supporting the revenue manager. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Your Passion for Hospitality
Since this role is all about delivering magical guest service, be prepared to share examples from your past experiences where you've gone above and beyond for guests. Highlight your passion for hospitality and how you can contribute to creating that 'home away from home' atmosphere.
✨Be Ready to Discuss Revenue Strategies
Brush up on your knowledge of revenue management strategies, as you'll need to support the Regional Revenue Manager. Be ready to discuss how you would approach rate reviewing and managing restrictions. Showing that you can think strategically will set you apart from other candidates.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.