At John West House we provide warm, efficient, and personalised service that ensures residents comfort and satisfaction. Excellence comes from going the extra mile, working as a team, and supporting all departments. We demonstrate the Evolve Values be empathetic, share our vision, look for opportunities, love where your work, master the art of versatility and inject some energy.
The Casual Receptionist ensures every resident has a positive and seamless experience from arrival to departure by delivering a warm welcome, clean, and well-presented public areas, and providing proactive support to residents and colleagues throughout the property.
Key Responsibilities
- Deliver a warm, professional welcome to all residents and visitors.
- Maintain a visible presence in public areas to ensure safety and security, including regular patrols.
- Monitor and adjust heating, lighting to maintain residents comfort.
- Coordinate with Housekeeping and other departments to ensure rooms are ready on time.
- Ensure public areas, staff areas, and storerooms are clean and well presented.
- Handle resident queries, requests, and complaints promptly and courteously.
- Accurately record all issues, requests, and feedback in the daily handover log.
- Follow handover procedures and ensure outstanding actions are completed.
- Manage lost property in line with property procedures.
- Complete routine cleaning and presentation checks across bedrooms and public areas.
- Carry out basic maintenance tasks and health & safety checks, escalating issues as required.
- Perform daily condition checks of rooms and public areas and report defects.
- Communicate effectively with all departments to minimise service disruption.
- Maintain a positive, flexible attitude, supporting shift cover and ad-hoc duties when needed.
- Comply with all company policies, including fire safety, health & safety, security, and uniform standards.
Resident Experience
- Acknowledge all residents appropriately and use names where known.
- Take responsibility for resolving resident queries.
- Always maintain a positive and helpful attitude.
- Respect the resident’s presence when interacting with other colleagues.
Compliance & Security
- Report and communicate maintenance issues promptly using the correct channels and trackers.
- Safeguard resident belongings, ensuring lost property is securely handled and logged.
- Follow Health & Safety and COSHH procedures for the safe use and storage of cleaning materials.
- Adhere to fire safety and evacuation procedures.
- Identify, address, and elevate any unsafe or inappropriate behaviour by residents or staff.
- Ensure all data is handled in line with GDPR and company policies.
Team and Business Support
- Remain flexible with working hours to meet business needs.
- Build and maintain positive working relationships with all team members.
- Attend team meetings as required.
- Handle resident enquiries professionally with a warm and courteous approach.
- Greet residents appropriately throughout the property to ensure a welcoming atmosphere.
- Assist other areas of the business when required.
- Carry out additional duties as needed to support operations.
We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
13.21 Per hour
Hours
As required
Competitive salaryEmployee discounted rateFriends and family discount rateFood and Beverage discountLong service awardsuniform providedMeals on dutyTravel assistanceEmployee assistance programmeEmployee recognition rewardsSpecial occasion day offLife insuranceEnhanced Maternity and Paternity payCritical illness paymentOnline Discount PortalHealth Cash Plan
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Casual - Receptionist in Maidenhead employer: Switch Hospitality Management Ltd.
At The Queens Hotel and Spa, we pride ourselves on fostering a vibrant work culture where every team member is valued and empowered to deliver exceptional guest service. Our commitment to employee growth is reflected in our personalised training plans and a range of benefits including meals on duty, life insurance, and exciting staff events, all designed to create a supportive and enjoyable workplace. Join us in Birmingham, where your passion for hospitality can truly shine in an inclusive environment that celebrates diversity and encourages personal development.
Contact Details:
Switch Hospitality Management Ltd. Recruitment Team
