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- Tasks: Welcome clients, manage sales orders, and support the sales team in a luxury environment.
- Company: Join SwissTimepieces, a respected name in luxury watches with a focus on client experience.
- Benefits: Enjoy a competitive salary, annual bonus, 29 days holiday, and personal development opportunities.
- Why this job: Be a key player in delivering exceptional client experiences and shaping the luxury watch market.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Flexible working options available; join a collaborative team with great career growth potential.
The predicted salary is between 24500 - 24500 £ per year.
Location: Kendal, Lake District
Salary: £24,500 + 35 hours per week + Annual Bonus + 29 Days Holiday + Pension
Join one of the UK's most respected names in luxury timepieces. At SwissTimepieces, we don't just sell watches - we sell milestone experiences, craftsmanship, and trust. From our base in the heart of the Lake District, we've built a national reputation for integrity, expertise, and delivering an exceptional client experience. We specialise in the buying and selling of prestigious luxury watches and work with clients across the UK. Due to continued growth, we are now looking for a Sales Administrator to support our sales team and act as a key front-of-house presence for clients.
This role is central to the smooth running of the business. You will be the first point of contact for many clients, supporting the sales process end-to-end and ensuring that every interaction reflects professionalism, care, and attention to detail. This position suits someone who is organised, dependable, and comfortable working in a client-facing environment where accuracy, follow-through, and tone really matter.
What You'll Be Doing:
- Welcoming clients into the showroom and representing the business in a professional, polished manner.
- Organising client appointments and supporting the sales team's daily schedule.
- Assisting with invoicing, packaging, and dispatch of client orders.
- Processing and managing sales orders from start to finish, ensuring accuracy in order entry, invoicing, and billing.
- Acting as a point of contact for clients, handling enquiries with confidence and maintaining the brand's tone and standards.
- Providing administrative support to the sales team to ensure deals progress smoothly.
- Delivering after-sales support, including order amendments, exchanges, and warranty or insurance enquiries.
- Building and maintaining strong client relationships through thoughtful follow-up and personalised communication.
- Maintaining accurate records of client interactions, enquiries, and transactions within the CRM system.
- Working closely with the Sales Manager and wider team to support overall sales performance.
What We're Looking For:
- Previous experience in a sales administration, client support, or customer service role (desirable).
- A strong customer-focused mindset with genuine pride in delivering excellent service.
- Clear, professional verbal and written communication skills.
- High levels of organisation, reliability, and attention to detail.
- Ability to prioritise tasks effectively and manage multiple responsibilities.
- Confidence interacting with clients both in person and remotely.
- A proactive, self-motivated approach with a strong sense of ownership.
- Competence using Microsoft Office and general office systems.
- Experience with CRM software is desirable, but not essential.
What You'll Get:
- Salary: £24,500 depending on experience.
- Bonus: Annual performance bonus.
- Holiday: 29 days including bank holidays.
- Personal Development: We invest heavily in training and development aligned with your strengths and interests. For the right individual, there may be opportunities to develop into more commercially focused roles over time.
- Hours: 35-hour week (Monday - Friday) with alternate Saturdays (those weeks are 33.5 hours with a weekday off). This role can be offered as either one full-time position or split between two part-time positions, depending on availability and suitability.
- Pension: Workplace pension scheme.
- Extras: Team socials, company events, collaborative working culture.
Why This Role Matters
You will play a key part in shaping the client experience and supporting high-value sales by ensuring everything behind the scenes is accurate, calm, and professional. You'll work closely with a small, focused team in an environment that values reliability, trust, and doing things properly.
Working Pattern
We are open to:
- One full-time hire, or
- Two part-time hires, depending on availability and fit
Flexibility can be discussed with the right candidates.
How to Apply
Please apply now via our short application process including a couple of quick assessments designed to help us (and you) make sure it's the right fit. You'll even get your own behavioural profile to keep - a great insight into how you work best. Interviews are ongoing with a start planned for February 2026, so please apply right away!
Sales Administrator in Kendal employer: SwissTimepieces
Contact Detail:
SwissTimepieces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Kendal
✨Tip Number 1
Get to know the company inside out! Research SwissTimepieces, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for luxury watches.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or in front of a mirror to nail that professional tone.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the busy environment at SwissTimepieces.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Administrator in Kendal
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to tailor your application to the Sales Administrator role at SwissTimepieces. Highlight your relevant experience and skills that align with what we’re looking for, especially in client support and organisation.
Be Clear and Concise: Keep your written communication clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on conveying your message effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re part of our streamlined process. Plus, it gives you a chance to complete those quick assessments!
How to prepare for a job interview at SwissTimepieces
✨Know Your Product
Before the interview, make sure you know a thing or two about luxury watches and SwissTimepieces. Familiarise yourself with their brand values and the types of timepieces they offer. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Organisational Skills
As a Sales Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or improved processes. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Practice Professional Communication
Since you'll be the first point of contact for clients, practice your verbal and written communication skills. Consider role-playing common client interactions with a friend to ensure you come across as polished and professional during the interview.
✨Emphasise Client Relationships
Think of specific instances where you've built strong relationships with clients or customers. Be ready to discuss how you maintained those connections and provided excellent service, as this aligns perfectly with what SwissTimepieces values in their Sales Administrator.
