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- Tasks: Install, maintain, and repair high-end printers while providing top-notch customer support.
- Company: Join swissQprint, a leader in innovative digital printing technology since 2007.
- Benefits: Enjoy a competitive salary, company car, private medical insurance, and performance bonuses.
- Other info: Willingness to travel across the UK with overnight stays is essential.
- Why this job: Be part of a global team delivering excellence and making an impact in the printing industry.
- Qualifications: Hands-on experience with electronics, strong communication skills, and a valid UK driver’s licence required.
The predicted salary is between 30000 - 42000 £ per year.
Field Service Technician in the South East for swissQprint UK Limited. swissQprint develops and manufactures high-end UV flatbed and roll to roll printers. Since 2007, the Swiss company has been a driver of innovation in digital printing technology. By joining swissQprint, you will be part of a global team that creates value for customers in over 40 countries with industry-leading technology.
We are looking for a Field Service Technician in the South East to join our growing team of experienced service technicians to establish swissQprint UK as a centre of service support excellence. As a Field Service Technician, you’ll play a key role in supporting our customers by installing, maintaining, and repairing swissQprint systems across the UK. This is a hands-on, customer-facing role suited to someone with strong technical troubleshooting skills and a passion for delivering first-class support. You'll be based in the South East and regularly travel to customer sites, with overnight stays. You will also work closely with our service and sales teams to ensure smooth installations, efficient servicing, and outstanding customer experiences.
Responsibilities:
- Installing swissQprint flatbed and roll-to-roll printers at customer sites
- Performing routine maintenance and technical repairs
- Providing remote support via phone, email, and TeamViewer
- Diagnosing and resolving hardware, electrical, and software-related issues
- Supporting on-site customer training and usage guidance
- Participating in trade shows and customer events
- Completing administrative tasks such as service reports and CRM updates
The ideal candidate will have:
- Hands-on experience troubleshooting electronics or electromechanical systems (essential)
- Previous experience in a field service or technical support role (essential)
- Background in large format printer installation/maintenance (desirable but not essential)
- Strong communication skills and a team-player mindset
- A valid UK driver’s licence (essential)
- Located in the South East of England
- Willingness to travel across the UK, with overnight stays
What we can offer you:
- Competitive salary with performance-based bonus
- Company car and all travel expenses covered
- Private medical insurance (BUPA)
- Group Life Assurance and Income Protection
- A supportive, expert-led team environment
- The opportunity to represent a premium brand known for reliability and precision
Field Service Technician employer: swissQprint UK
Contact Detail:
swissQprint UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Familiarise yourself with swissQprint's products and technology. Understanding the specifics of their UV flatbed and roll-to-roll printers will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of swissQprint. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for hands-on technical assessments. Since the role involves troubleshooting and repairing systems, practice your technical skills and be ready to showcase your problem-solving abilities during the interview.
✨Tip Number 4
Highlight your customer service experience. As this role is customer-facing, emphasising your ability to communicate effectively and provide excellent support will set you apart from other candidates.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in troubleshooting electronics or electromechanical systems. Emphasise any previous roles in field service or technical support, and include specific examples of installations or maintenance you've performed.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering first-class support and your ability to work as part of a team. Mention your willingness to travel and how your skills align with the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly outline your technical troubleshooting skills and any experience with large format printers, even if it's not essential. This will demonstrate your capability to handle the hands-on aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Field Service Technician.
How to prepare for a job interview at swissQprint UK
✨Showcase Your Technical Skills
As a Field Service Technician, it's crucial to demonstrate your hands-on experience with troubleshooting electronics or electromechanical systems. Be prepared to discuss specific examples of past challenges you've faced and how you resolved them.
✨Emphasise Customer Service Experience
Since this role is customer-facing, highlight your previous experiences in providing excellent customer support. Share stories that illustrate your ability to communicate effectively and resolve issues promptly, ensuring customer satisfaction.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios during the interview. Brush up on your knowledge of large format printers and be ready to explain how you would approach installation, maintenance, or troubleshooting in real-world situations.
✨Demonstrate Team Collaboration
This position requires working closely with service and sales teams. Be sure to convey your team-player mindset by discussing how you've successfully collaborated with others in past roles to achieve common goals.