Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to ensure guests feel Welcome, Relaxed & Energised.
- Company: Join Aspire Executive Lounge, where exceptional service meets a vibrant atmosphere.
- Benefits: Enjoy free meals, parking, and discounts while gaining industry-recognized training.
- Why this job: Be a key player in creating memorable experiences for travelers in a fast-paced environment.
- Qualifications: Hospitality or customer service experience preferred; strong communication and organizational skills required.
- Other info: Flexible shifts available; potential for growth within the Aspire lounge network.
The predicted salary is between 30000 - 42000 £ per year.
As a Team Leader you will report to the Assistant Manager and be the senior leader of the team ensuring each member of the team is exceeding the expectations of our guests, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
Key responsibilities:
Leadership:
-
Provide professional day to day leadership to your team, ensuring the highest standards of health and safety, quality, customer service and security are met and maintained.
-
Coach and mentor staff in order to maintain professional standards.
-
To actively manage your team members ensuring that every member receives timely, appropriate feedback, to improve day to day performance and behaviour.
-
To act as a role model to staff, by tackling poor performance and misconduct whenever it occurs.
-
To take a pro-active approach to support the operation to best effect in all cases including being the champion for service, dietary and allergen information.
-
To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
-
Communicate and collaborate to engage others.
-
Can communicate clearly with your people to help them understand the company’s strategy and goals.
-
Be able to build positive and trusting relationships
-
Embrace an ideas culture to enable teams to create an agile edge.
-
Promote flexibility, adaptability and agility to enable contingency time.
-
Provide feedback to the team on operational results to ensure service standards are always upheld.
-
Personal and professional integrity of the highest order.
-
Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment
-
Adhoc reasonable requests by local leadership team.
KPI’s
-
Health and Safety.
-
Customer feedback / satisfaction via NPS.
-
Efficiency of staffing on a shift-by-shift basis.
-
Cost of sale controls.
-
Employee Satisfaction., * Background in hospitality or customer services in a supervisory position with high levels of customer interaction.
-
Coaching and mentoring skills preferable but not essential.
-
Excellent communication skills, written and verbal.
-
Good numerical skills with a keen eye for attention to detail.
-
Computer literate, including using payment machines and Microsoft office.
-
Ability to work as part of a team or be self-motivated to complete tasks.
-
Ability to follow processes and procedures and to apply flexibility when required.
-
Additional languages desirable.
-
Flexible to work shifts covering 0330 – 2100, 7 days a week
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
-
Free parking whilst at work.
-
Industry recognised food safety training and qualifications to FSA L3.
-
Industry recognised CPD opportunities with the Aspire Hospitality Academy.
-
Comprehensive Employee Recognition scheme.
-
Supervisory Training
-
Free meals and soft drinks during shifts.
-
Uniform provided.
-
Swissport pension scheme with ability to self-contribute.
-
24-hour employee assistance programme
-
Discounted retail – Varies by Airport Outlet.
-
Discounted access to Aspire lounge network for family and friends.
-
Potential for placements to other Lounges within the network.
Team Leader - Aspire Executive Lounge employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Aspire Executive Lounge
✨Tip Number 1
Showcase your leadership skills during the interview. Be prepared to discuss specific examples of how you've successfully led a team in a fast-paced environment, focusing on customer service and operational excellence.
✨Tip Number 2
Familiarize yourself with health and safety standards relevant to the hospitality industry. Being able to speak knowledgeably about these topics will demonstrate your commitment to maintaining high standards.
✨Tip Number 3
Prepare to discuss your coaching and mentoring experiences. Highlight how you've helped team members improve their performance and how you handle difficult situations with poor performers.
✨Tip Number 4
Emphasize your communication skills. Be ready to explain how you build positive relationships within a team and how you ensure everyone is aligned with the company's goals and strategies.
We think you need these skills to ace Team Leader - Aspire Executive Lounge
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Team Leader in the Aspire Executive Lounge. Highlight your leadership experience and how it aligns with the expectations outlined in the job description.
Showcase Relevant Experience: Emphasize your background in hospitality or customer service, particularly in supervisory roles. Provide specific examples of how you've successfully led teams and improved customer satisfaction.
Highlight Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written and verbal communication skills. Use clear and concise language to convey your ideas and experiences.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Mention any relevant training or certifications, such as food safety qualifications, and express your flexibility regarding shift work.
How to prepare for a job interview at Swissport
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully led a team in the past, focusing on how you motivated and mentored your team members to exceed customer expectations.
✨Emphasize Communication
Effective communication is key in this role. Be prepared to discuss how you have communicated company goals and strategies to your team in previous positions. Highlight any experiences where you built positive relationships and engaged others through clear communication.
✨Demonstrate Problem-Solving Skills
The ability to tackle poor performance and misconduct is essential. Prepare to share instances where you identified issues within your team and took proactive steps to resolve them. This will showcase your integrity and commitment to maintaining high standards.
✨Highlight Your Customer Service Experience
Since this role involves ensuring guest satisfaction, be ready to discuss your background in hospitality or customer service. Provide examples of how you've handled customer feedback and improved service delivery, emphasizing your attention to detail and ability to work under pressure.
