Swissport | Global Resource Manager - Planning

Global Resource Manager- Planning

Location: UK Remote

Reporting to: Global Head of Resource

Company Overview

Are you ready to take flight in a dynamic, fast-paced aviation industry? As a global leader in aviation services, Swissport provides ground handling, cargo handling and passenger services to more than 300 million passengers annually. Our mission is simple: \”To provide the aviation industry with consistent, personalized solutions worldwide for a better customer experience.\” With 300 airports in around 50 countries and a global workforce of 60,000 employees Swissport is the world’s largest provider of ground handling, cargo, and other aviation related services.

We believe that our people are what sets us apart from the competition. At Swissport, we are guided by our core values of Showing You Care, Doing the Right Things and Winning as a Team, and we are currently seeking dedicated people, who align with these values, to join our team in multiple locations across the world.

Job Summary

The Global Resource Manager- Planning is the key driver of our planning support across Swissport’s business enabling stations to efficiently create and implement a resource plan according to customer SLAs and/or global engagement standards.

Job Responsibilities

· Govern and own the end to end, Global Resource Management process and drive the content of group level policies, procedures, standards and systems.

· You will be the company’s Global Subject Matter Expert (SME) for Planning including all planning related systems.

· Have oversight of and support all elements within the Resource Management Scope- including rostering and allocation. You will be able to support all work streams as dictated by business requirements.

· Provide first line support for regional planning teams in regard to process, training and systems related issues.

· Continuously challenge existing planning and roster process in order to promote best practices across the countries and business lines.

· Support the implementation of global governance initiatives to drive standardisation, strengthen a KPI driven culture and implement cost reductions at operational sites across the organization.

· Calculate “What-if” scenarios for analysing the potential of new operational practices.

· Participate in tender calculations (potential customer wins, M&A activities)

· Regularly review and optimize business engagement standards.

· Establish and develop training material content with the ability to conduct on-site training

· Manage the business & strategic side of selected key processes/applications for Swissport

· Establish goals and support metrics based on Swissport objectives in all areas related to Resource Management. Measure performance through KPIs and ROI.

· Participate in and where required manage projects and programmes to help drive and promote effective planning, rostering and allocations services throughout the Global Network.

· Manage relationships with system vendors in order to ensure our Planning Systems are fit for purpose and are continually improved.

Key Performance Indicators

· Documented standard processes and manuals.

· Process adoption at station level

· Station productivity and DLR

Qualifications and Competencies

· Higher education, relevant university degree is an advantage.

· Experience with Inform GS Resource Systems- in particular GS Planning and GS Realtime is advantageous.

· Experience in project management.

· Experience in the aviation industry, preferably with a specialty area in resource management.

· Strong analytical and problem-solving skills

· Strong work ethic with a high degree of self-motivation and resilience

· Excellent communication skills with the ability to influence and work with a wide a range of audiences and cultures.

· Willingness to travel worldwide (about 35%)

· Fluent command of English as the corporate language, any other language is a plus