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- Tasks: Oversee ramp operations, ensuring safety and high-quality service delivery.
- Company: Join Swissport, a global leader in aviation services.
- Benefits: Competitive pay, career development, and a chance to make an impact.
- Why this job: Lead a dynamic team and enhance aviation safety and service quality.
- Qualifications: Experience in ramp operations and strong leadership skills required.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Ramp Services Manager -T4
Location: London Heathrow Airport
Department: Ramp Services
Reports to: Head of Airside
The Ramp Services Manager is responsible for overseeing all aspects of ramp operations, ensuring safe, efficient, and high-quality service delivery in line with Swissport standards and customer expectations. This role requires strong leadership, operational expertise, and a commitment to safety and compliance.
Responsibilities
- Drive continuous improvement in safety and service quality for customers and operations.
- Ensure full compliance with company policies, procedures, and aviation security regulations.
- Implement and uphold the Corporate QHSE Manual and Swissport Code of Conduct.
- Conduct regular audits to monitor adherence to SOPs and safety protocols.
- Lead incident investigations and enforce timely corrective actions.
- Escalate procedural deviations to the Station Manager for approval.
- Manage staff assignments and oversee ramp supervisors for efficient operations.
- Hold daily management briefings and support front-line leadership.
- Train and coach ramp staff to enhance performance and safety awareness.
- Maintain strong relationships with airline clients and airport authorities.
- Ensure clear communication and collaboration to meet service expectations.
Qualifications
- Proven experience in airport ramp operations or ground handling management.
- Strong leadership and team management skills.
- In-depth knowledge of aviation safety and security regulations.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, high-pressure environment.
- Familiarity with Swissport systems and procedures is an asset.
At Swissport, you’ll be part of a global team that keeps the world moving. We offer competitive pay, career development opportunities, and a chance to make a real impact in aviation.
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Ramp Services Manager-T4 employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ramp Services Manager-T4
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation industry, especially those who work at Swissport or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ramp operations and safety protocols. We want to see that you’re not just a fit for the role but also passionate about keeping things safe and efficient.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've led a team or improved processes. We love candidates who can demonstrate their ability to drive continuous improvement and maintain high service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our global team at Swissport.
We think you need these skills to ace Ramp Services Manager-T4
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ramp operations and leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ramp services and how you can contribute to our team at Swissport. Keep it engaging and relevant!
Showcase Your Safety Knowledge: Since safety is a big deal for us, make sure to mention any relevant training or certifications you have. We love candidates who prioritise safety and compliance in their work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Ramp Services Manager position!
How to prepare for a job interview at Swissport
✨Know Your Stuff
Make sure you brush up on ramp operations and ground handling management. Familiarise yourself with Swissport's standards and procedures, as well as aviation safety regulations. This will show that you're not just interested in the role but also understand the industry.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Think about times when you improved safety or service quality. Being able to articulate your leadership style and how it aligns with Swissport's values will set you apart.
✨Communicate Clearly
Practice your communication skills before the interview. You’ll need to demonstrate how you can maintain strong relationships with clients and airport authorities. Be ready to discuss how you handle conflicts and ensure clear communication among your team.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their approach to continuous improvement in safety and service quality. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
