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For Companies At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a relaxing lounge experience.
- Company: Join Swissport, Europe's largest executive lounge brand with over 35 years of hospitality experience.
- Benefits: Enjoy free meals, parking, training opportunities, and discounts for family and friends.
- Why this job: Be part of a dynamic team delivering exceptional customer service in a vibrant environment.
- Qualifications: Experience in hospitality or customer service, excellent communication skills, and a team player.
- Other info: Flexible shifts available, with opportunities for career growth within the lounge network.
Overview
Job Title: Customer Service Agent
Company: Swissport
Location: Liverpool Airport
Contract Type: Part Time
Hours: 30 hours per week, between Monday – Sunday (shift work)
Salary: £12.41 per hour
About the Company: At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role: As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
All hosts will be multi skilled and will operate throughout the lounge:
Reception:
- Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
- Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
- Managing capacity at peak times to maximise the throughput of guests.
- Bid farewell to guests on their departure to optimise the chance of return custom.
Food and Beverage:
- Working as a team to ensure all food and beverage offerings are continually available and well presented.
- Ensure the food self-service and bar areas are presented in a professional and clean manner
- Food preparation in line with sessional menu presentation guide which includes a variety of meat vegetarian and vegan dishes.
- Engage with guests while serving a range of alcoholic and non-alcoholic drinks and
- Guide guests to food and drink options available including knowledge of dietary and allergen information.
- Replenish stock levels when required.
General Host:
- Responsible for clearing and cleaning of tables when guests vacate.
- Maintain high levels of organisation and cleanliness within the lounge at all times.
- Be available to respond to guest questions or comments using high levels of customer service.
Back of house:
- Assist with stock delivery and rotation.
- Waste away services following recycling procedures.
- Loading and unloading of the dishwasher.
- Restocking of cleaned crockery and dishes.
- Maintaining high levels of hygiene in all areas
Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Qualifications
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week
Benefits
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
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Lounge Services Team Member Host - PART TIME - Liverpool Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Services Team Member Host - PART TIME - Liverpool Airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport and their lounges. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Lounge Host, you'll be interacting with guests all day. Think about scenarios where you can demonstrate your ability to provide a warm welcome and handle questions efficiently. Role-playing with a friend can really help!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Swissport's brand.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track your progress and get you into the right role faster. Plus, it shows you're proactive and keen to join the team!
We think you need these skills to ace Lounge Services Team Member Host - PART TIME - Liverpool Airport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Lounge Services Team Member role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your ability to work as part of a team – it’s super important for us!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Swissport
✨Know the Company Inside Out
Before your interview, take some time to research Swissport and their Aspire Executive Lounges. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle difficult situations with grace and how you ensure guests leave feeling welcome and satisfied.
✨Demonstrate Teamwork and Flexibility
Swissport values teamwork, so be ready to discuss how you've successfully worked in a team environment before. Share specific instances where you adapted to changing circumstances or took on different roles to support your colleagues. This will show that you're a versatile team player.
✨Prepare for Practical Scenarios
Expect to face situational questions during your interview. Think about how you would manage peak times in the lounge, handle guest complaints, or maintain cleanliness and organisation. Practising these scenarios will help you respond confidently and demonstrate your problem-solving skills.
