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- Tasks: Join us as a Lounge Host, ensuring guests feel Welcome, Relaxed & Energised.
- Company: Swissport operates Europe's largest executive lounge brand, serving over 5 million customers annually.
- Benefits: Enjoy free parking, meals during shifts, and industry-recognised training opportunities.
- Why this job: Be part of a dynamic team in the aviation industry with flexible hours and growth potential.
- Qualifications: Hospitality or customer service experience, excellent communication skills, and a team player attitude required.
- Other info: Shifts cover early mornings to evenings, with opportunities for career advancement.
Overview
Company: Swissport
Location: George Best Belfast City Airport
Contract Type: Part Time
Hours: 20 hours per week, between Monday – Sunday (shift work)
Salary: £12.41 per hour
About the Company:
At Swissport we are Aspire Executive Lounges. With more than 35 years of award winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role:
As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities
- Reception: Offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience. Answer any questions efficiently and direct them to the most applicable area of the lounge for their needs. Manage capacity at peak times to maximise the throughput of guests. Bid farewell to guests on their departure to optimise the chance of return custom.
- Food and Beverage: Working as a team to ensure all food and beverage offerings are continually available and well presented. Ensure the food self-service and bar areas are presented in a professional and clean manner. Engage with guests while serving a range of alcoholic and non-alcoholic drinks. Guide guests to food and drink options available including knowledge of dietary and allergen information. Replenish stock levels when required.
- General Host: Responsible for clearing and cleaning of tables when guests vacate. Maintain high levels of organisation and cleanliness within the lounge at all times. Be available to respond to guest questions or comments using high levels of customer service.
- Back of house: Assist with stock delivery and rotation. Waste away services following recycling procedures. Loading and unloading of the dishwasher. Restocking of cleaned crockery and dishes. Maintaining high levels of hygiene in all areas.
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week.
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme.
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you’re seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host - PART TIME - George Best Belfast City Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Services Team Member Host - PART TIME - George Best Belfast City Airport
✨Tip Number 1
Familiarise yourself with the Swissport brand and its values. Understanding their commitment to customer service and hospitality will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've gone above and beyond to ensure customer satisfaction, as this is crucial for a Lounge Host position.
✨Tip Number 3
Prepare to discuss your flexibility with shift work. Since the role requires availability across various times, demonstrating your willingness to adapt to different schedules can set you apart from other candidates.
✨Tip Number 4
Brush up on your knowledge of food and beverage service, especially regarding dietary restrictions and allergen information. Being knowledgeable in this area will show that you are prepared to engage with guests effectively.
We think you need these skills to ace Lounge Services Team Member Host - PART TIME - George Best Belfast City Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you interacted with customers, as this is crucial for the Lounge Services Team Member position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create welcoming environments. Mention specific examples from your past experiences that demonstrate your skills in communication and teamwork.
Highlight Relevant Skills: In your application, focus on skills that are particularly relevant to the role, such as attention to detail, numerical skills, and flexibility in working hours. Make sure to mention any additional languages you speak, as this can be a plus.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Swissport
✨Showcase Your Customer Service Skills
As a Lounge Services Team Member Host, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your communication skills and ability to handle queries efficiently.
✨Demonstrate Teamwork
This role requires working closely with others. Be ready to discuss how you've successfully collaborated in a team environment before. Mention specific instances where your contributions helped achieve a common goal, especially in a hospitality or customer service setting.
✨Familiarise Yourself with the Company
Research Swissport and their Aspire Executive Lounges. Understand their values, mission, and what sets them apart in the industry. This knowledge will help you tailor your answers and show genuine interest during the interview.
✨Prepare for Shift Work Questions
Since this position involves shift work, be prepared to discuss your availability and flexibility. Think about how you can manage your time effectively and ensure that you can meet the demands of the role, especially during peak hours.
