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- Tasks: Join us as a Lounge Host, ensuring guests feel welcome and relaxed at Newcastle Airport.
- Company: Aspire Executive Lounges is Europe's largest brand of executive lounges with over 35 years of experience.
- Benefits: Enjoy free meals, soft drinks, parking, and industry-recognised training opportunities.
- Why this job: Be part of a dynamic team delivering exceptional customer service in a vibrant airport environment.
- Qualifications: Hospitality or customer service experience, excellent communication skills, and a team player attitude required.
- Other info: Flexible shifts available, with potential for career growth within the Aspire network.
Company: Aspire Executive Lounges
Location: Newcastle Airport
Contract Type: Full Time
Hours: 37.5 hours per week, between Monday – Sunday (shift work)
Salary: £12.41 per hour
Introduction of a Night Shift Allowance of £0.60 per hour with effect from 1st Jan payable for hours worked between 11pm and 6am. An increase in the above Night Shift Allowance of £0.15 per hour from 1st May 2025 – taking it to £0.75 per hour.
About the Company:
At Swissport we are Aspire Executive Lounges. With more than 35 years of award-winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day. We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.
About the Role:
As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.
Responsibilities:
- Reception: Offering a warm and friendly welcome, efficient check-in process and setting the scene for their re-energising experience. Answer any questions efficiently and direct them to the most applicable area of the lounge for their needs. Manage capacity at peak times to maximise the throughput of guests. Bid farewell to guests on their departure to optimise the chance of return custom.
- Food and Beverage: Working as a team to ensure all food and beverage offerings are continually available and well presented. Ensure the food self-service and bar areas are presented in a professional and clean manner. Food preparation in line with sessional menu presentation guide which includes a variety of meat, vegetarian and vegan dishes. Engage with guests while serving a range of alcoholic and non-alcoholic drinks and guide guests to food and drink options available including knowledge of dietary and allergen information. Replenish stock levels when required.
- General Host: Responsible for clearing and cleaning of tables when guests vacate. Maintain high levels of organisation and cleanliness within the lounge at all times. Be available to respond to guest questions or comments using high levels of customer service.
- Back of house: Assist with stock delivery and rotation. Waste away services following recycling procedures. Loading and unloading of the dishwasher. Restocking of cleaned crockery and dishes. Maintaining high levels of hygiene in all areas. Ad hoc reasonable requests by local leadership team will form part of your role.
Qualifications:
- Background in hospitality or customer services with high levels of customer interaction.
- Excellent communication skills, written and verbal.
- Good numerical skills with a keen eye for attention to detail.
- Computer literate, including using payment machines and Microsoft Office.
- Ability to work as part of a team or be self-motivated to complete tasks.
- Ability to follow processes and procedures and to apply flexibility when required.
- Additional languages desirable.
- Flexible to work shifts covering 0330 – 2100, 7 days a week.
Benefits:
- Free parking whilst at work.
- Industry recognised food safety training and qualifications to FSA L2.
- Industry recognised CPD opportunities with the Aspire Hospitality Academy.
- Comprehensive Employee Recognition scheme.
- Free meals and soft drinks during shifts.
- Uniform provided.
- Swissport pension scheme with ability to self-contribute.
- 24-hour employee assistance programme.
- Discounted retail – Varies by Airport Outlet.
- Discounted access to Aspire lounge network for family and friends.
- Potential for placements to other Lounges within the network.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Lounge Services Team Member Host - FULL TIME - Newcastle Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Services Team Member Host - FULL TIME - Newcastle Airport
✨Tip Number 1
Familiarise yourself with the Aspire Executive Lounges brand and their customer service philosophy. Understanding their commitment to providing a warm and welcoming atmosphere will help you align your approach during interviews.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles during your conversations. Be ready to share specific examples of how you've gone above and beyond to enhance guest experiences.
✨Tip Number 3
Prepare to discuss your flexibility with shift work, as this role requires availability across various hours. Emphasising your willingness to adapt to different schedules can set you apart from other candidates.
✨Tip Number 4
Showcase your teamwork skills by discussing past experiences where you collaborated effectively with others. This role involves working closely with colleagues, so demonstrating your ability to contribute positively to a team is crucial.
We think you need these skills to ace Lounge Services Team Member Host - FULL TIME - Newcastle Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any roles where you interacted with customers, as this is crucial for the Lounge Host position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to create a welcoming environment.
Highlight Key Skills: In your application, focus on skills mentioned in the job description, such as communication, attention to detail, and teamwork. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Swissport
✨Showcase Your Customer Service Skills
As a Lounge Host, you'll be interacting with guests constantly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Teamwork
This role requires working closely with others. During the interview, discuss your ability to work as part of a team. Share specific instances where you collaborated effectively with colleagues to achieve a common goal.
✨Familiarise Yourself with the Company
Research Aspire Executive Lounges and understand their values and mission. Being able to articulate why you want to work for them and how you align with their goals will show your genuine interest in the position.
✨Prepare for Shift Work Questions
Since this role involves shift work, be ready to discuss your flexibility and availability. Think about how you can manage your time effectively and maintain a positive attitude during varying shifts.
