Lounge Services Team Member Host - FULL TIME - Manchester Airport

Join to apply for the Lounge Services Team Member Host – FULL TIME – Manchester Airport role at Swissport

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Join to apply for the Lounge Services Team Member Host – FULL TIME – Manchester Airport role at Swissport

Job Details

• Job Title: Customer Service Agent
• Company: Swissport
• Location: Manchester Airport
• Contract Type: Full Time
• Hours: 37.5 hours per week, between Monday – Sunday (shift work)
• Salary: £12.60 per hour

About Swissport

At Swissport, we operate Aspire Executive Lounges. With over 35 years of award-winning hospitality experience, we are Europe\’s largest brand of executive lounges, serving over 5 million customers across 80 lounges daily, accommodating over 14,000 guests per day. We are committed to delivering outstanding customer experiences and ensuring our brand promise of ‘the perfect start’.

Role Overview

As a Lounge Host, reporting to the Team Leader, you will be a vital part of the team ensuring guest expectations are exceeded, leaving our lounges feeling Welcome, Relaxed & Energised.

Responsibilities

Key Responsibilities

All hosts will be multi-skilled and operate throughout the lounge, including:

Reception

• Providing a warm and friendly welcome, efficient check-in, and setting the scene for a re-energising experience.
• Answering guest questions and directing them appropriately.
• Managing capacity during peak times to maximize throughput.
• Wishing guests farewell to encourage return visits.

Food and Beverage

• Ensuring all food and beverage offerings are available and well presented.
• Maintaining cleanliness in self-service and bar areas.
• Preparing food according to sessional menus, including vegetarian and vegan options.
• Engaging with guests while serving drinks and providing dietary and allergen information.
• Replenishing stock as needed.

General Host

• Clearing and cleaning tables after guest departure.
• Maintaining high standards of cleanliness and organization.
• Responding to guest inquiries with high-quality customer service.

Back of House

• Assisting with stock delivery and rotation.
• Following recycling procedures.
• Loading/unloading dishwashers and restocking crockery.
• Maintaining hygiene standards across all areas.

Additional duties may be assigned by local leadership and will vary based on location and guest needs.

Qualifications

• Experience in hospitality or customer service with high customer interaction.
• Excellent communication skills, both written and verbal.
• Good numerical skills and attention to detail.
• Proficiency with computers, including payment systems and Microsoft Office.
• Ability to work independently and as part of a team.
• Flexibility to work shifts between 03:30 and 21:00, 7 days a week.
• Additional language skills are desirable.

Benefits

• Free parking during shifts.
• Industry-recognized food safety training and qualifications.
• CPD opportunities via the Aspire Hospitality Academy.
• Employee recognition schemes.
• Free meals and drinks during shifts.
• Uniform provided.
• Swissport pension scheme with optional contributions.
• 24/7 employee assistance program.
• Discounts at retail outlets and Aspire lounge access for family and friends.
• Potential for internal transfers within the lounge network.

Join Swissport and be part of a team dedicated to delivering exceptional customer service in aviation. Swissport is an equal opportunity employer committed to diversity and inclusion.

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