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For Companies At a Glance
- Tasks: Lead 24/7 operations, manage data analysis, and ensure safety compliance.
- Company: Join Swissport, a global leader in ground support services.
- Benefits: Enjoy a full-time role with opportunities for growth and travel.
- Why this job: Make a real impact on safety and efficiency in aviation.
- Qualifications: Strong leadership skills and experience in operational control are essential.
- Other info: This role offers a chance to innovate and improve processes.
The predicted salary is between 60000 - 84000 £ per year.
Join to apply for the Integrated Control Centre Manager role at Swissport
Join to apply for the Integrated Control Centre Manager role at Swissport
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This range is provided by Swissport. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Swissport UK – ICC Job Descriptions
Integrated Control Centre Manager
Location: Birmingham Airport with some travel
Reports to: Director of Fleet UK&I
Shift Pattern: Monday-Friday with some out of hours work, including evenings, weekends and public holidays
Role Overview
Reporting into Swissport UK&I’s Director of Fleet, the Integrated Control Centre (ICC) Manager is responsible for managing ICC 24/7 operations, ensuring the effective monitoring and management of telematics and safety camera outputs for approximately 2,000 Ground Support Equipment (GSE) vehicles to support Swissport UK&I’s operations. The role involves ensuring compliance with operational safety standards, coordinating incident investigations and developing and implementing strategies to enhance efficiency and safety.
Key Responsibilities
- Lead and manage the ICC 24/7 operation, including all staff
- Liaise with senior management to provide regular reports on incidents; identifying trends and working with key operational stakeholders to agree and implement mitigating actions.
- Manage the analysis, monitoring and reporting of telematics data and safety camera footage to identify operational and safety issues and drive improved operational performance
- Coordinate with Swissport operations, safety teams, maintenance teams and third parties in the investigation and reporting of incidents.
- Develop and implement response protocols for aircraft damage, GSE damage, driver behaviour and other safety issues
- Ensure compliance with Swissport UK&I and regulatory safety standards.
- Drive continuous improvement in the ICC and wider Swissport operations through technology and process optimisation
- Manage staffing levels, shift planning, team performance and development
Skills & Qualifications
- Strong operational leadership and management experience, preferably in an operational control centre or similar environment.Proven ability to assimilate, analyse and interpret data to make informed operational decisions.
- Excellent communication and stakeholder management skills, able to operate effectively at all levels within the organisation.
- Strong problem-solving abilities and decision-making under pressure.
- Experience in aviation, logistics, or transport industries (desirable)
- An understanding of telematics systems and safety monitoring technologies (desirable).
Join a global leader where your influence directly elevates safety, technology, and efficiency across airports nationwide. Bring your strategic mindset and operational prowess to a high-impact role that makes a difference everyday.
Ready to steer ground support into the future? Apply now and let’s take flight together
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Quality Assurance and Other
-
Industries
Transportation, Logistics, Supply Chain and Storage
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Integrated Control Centre Manager employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integrated Control Centre Manager
✨Tip Number 1
Familiarise yourself with telematics systems and safety monitoring technologies. Understanding these tools will not only help you in the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with professionals in the aviation, logistics, or transport industries. Engaging with industry peers can provide valuable insights and potentially lead to referrals that enhance your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational efficiency or safety in previous roles. This will showcase your problem-solving abilities and operational leadership experience, which are crucial for the Integrated Control Centre Manager position.
✨Tip Number 4
Stay updated on current trends and challenges in ground support operations. Being knowledgeable about the latest developments will allow you to speak confidently about how you can contribute to Swissport's goals during the interview.
We think you need these skills to ace Integrated Control Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, data analysis, and stakeholder management. Use specific examples from your past roles that demonstrate your ability to manage operations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Integrated Control Centre Manager role at Swissport. Discuss how your skills align with the key responsibilities outlined in the job description, particularly your experience with telematics systems and safety monitoring.
Highlight Relevant Skills: Emphasise your problem-solving abilities and decision-making skills under pressure. Mention any experience you have in aviation, logistics, or transport industries, as well as your understanding of compliance with safety standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this managerial role.
How to prepare for a job interview at Swissport
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Integrated Control Centre Manager role entails. Familiarise yourself with the responsibilities, such as managing 24/7 operations and ensuring compliance with safety standards. This will help you articulate how your experience aligns with the job.
✨Prepare for Data-Driven Questions
Given the emphasis on analysing telematics data and safety camera footage, be ready to discuss your experience with data interpretation. Think of specific examples where you've used data to drive operational improvements or solve problems in previous roles.
✨Showcase Your Leadership Skills
As this role involves leading a team, prepare to share your leadership philosophy and experiences. Highlight instances where you've successfully managed teams, coordinated with various stakeholders, and implemented strategies that enhanced efficiency and safety.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially under pressure. Prepare scenarios from your past work where you faced challenges related to operational safety or incident management, and explain how you approached and resolved those issues.
