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- Tasks: Lead and manage a team in busy Cargo operations at Stansted Airport.
- Company: Join Swissport, a global leader in aviation services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a collaborative team focused on customer satisfaction and operational excellence.
- Qualifications: 5+ years in Cargo or Aviation, strong leadership, and communication skills required.
- Other info: This is a 12-month fixed-term opportunity.
The predicted salary is between 36000 - 60000 £ per year.
Swissport is looking for a highly motivated and experienced Duty Manager to lead and manage a dedicated team in our busy Cargo operations. You will be key in ensuring the smooth, efficient delivery of customer airline targets, while adhering to company policies, customer requirements, and brand values., * Shift & Work Activity Management: Oversee and control shift operations, ensuring all tasks are completed efficiently, on time, and according to company guidelines.
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Reporting: Produce accurate and detailed Handling Reports as needed, ensuring they meet the required standards for both internal and customer stakeholders.
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Cost Control: Manage and control labour and equipment costs during your shift while planning for operational needs.
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Staff Management: Lead, motivate, and engage a team of staff across warehouse, ramp, and office facilities to maximize productivity. Ensure resources are effectively utilized to meet targets.
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Health & Safety Compliance: Maintain strict adherence to Health & Safety guidelines, as well as company policies regarding training, quality, and regulatory requirements.
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Monitoring Sickness & Disciplinary Processes: Oversee sickness management on a shift basis, conduct sickness interviews, and apply disciplinary procedures when necessary.
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Communication & Stakeholder Engagement: Maintain clear and effective communication with all relevant stakeholders to ensure smooth operations.
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Reception & Operational Control: Ensure the smooth operation of Reception areas and assist in resolving any operational issues as they arise., If you are a motivated leader with a proven track record in managing operational teams and ensuring high levels of productivity, apply now to join Swissport in this exciting 12-month fixed-term opportunity.
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A minimum of 5 years’ experience in the Cargo or Aviation industry, with a deep understanding of Cargo, Warehouse, and Ramp operations.
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Strong leadership, organizational, and communication skills, particularly in a high-pressure, 24/7 operational environment.
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Excellent knowledge of Operational Office functions and a good working knowledge of Microsoft Office and PC systems.
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Customer-focused with a passion for quality and service excellence.
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Strong interpersonal skills and resource management capabilities.
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Ability to work effectively in inclement weather and challenging conditions., * Be part of a globally recognized company in aviation services.
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Engage in a dynamic, fast-paced work environment.
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Join a team that values collaboration, professionalism, and customer satisfaction.
Duty Manager (Cargo) - Stansted Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager (Cargo) - Stansted Airport
✨Tip Number 1
Familiarize yourself with the specific operations at Stansted Airport. Understanding the unique challenges and requirements of this location will help you demonstrate your readiness to manage the team effectively.
✨Tip Number 2
Highlight your experience in managing teams in high-pressure environments. Be prepared to share specific examples of how you've successfully led teams during busy periods or challenging situations.
✨Tip Number 3
Showcase your knowledge of health and safety compliance. Be ready to discuss how you've implemented safety protocols in previous roles, as this is crucial for the Duty Manager position.
✨Tip Number 4
Prepare to discuss your communication strategies with stakeholders. Effective communication is key in this role, so think of examples where you've successfully engaged with various parties to ensure smooth operations.
We think you need these skills to ace Duty Manager (Cargo) - Stansted Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the Cargo or Aviation industry. Focus on your leadership roles and any specific achievements that demonstrate your ability to manage teams and operations effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of Swissport's values. Mention your experience with shift management, cost control, and health & safety compliance to align with the job requirements.
Highlight Key Skills: In your application, emphasize your strong organizational and communication skills. Provide examples of how you've successfully led teams in high-pressure environments and maintained productivity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial in the aviation industry.
How to prepare for a job interview at Swissport
✨Show Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or motivated staff to achieve targets.
✨Understand Operational Challenges
Familiarize yourself with the specific challenges faced in cargo operations, especially in a busy airport environment. Be ready to discuss how you would handle operational issues and ensure compliance with health and safety regulations.
✨Highlight Your Communication Skills
Effective communication is key in this role. Think of instances where you successfully engaged with stakeholders or resolved misunderstandings. Be prepared to explain how you maintain clear communication in high-pressure situations.
✨Demonstrate Cost Management Experience
Since cost control is a significant part of the role, be ready to discuss your experience in managing labor and equipment costs. Provide specific examples of how you've optimized resources while meeting operational needs.
