Dispatch Agent (Operations) - Full time - UK
Dispatch Agent (Operations) - Full time - UK

Dispatch Agent (Operations) - Full time - UK

Manchester Full-Time 27600 - 38400 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Prepare flight documentation and ensure efficient aircraft turnaround at Manchester Airport.
  • Company: Join Swissport, a leading provider of ground and air cargo services worldwide.
  • Benefits: Enjoy employee discounts, wellness initiatives, and career advancement opportunities.
  • Why this job: Be part of a dynamic team in the exciting aviation industry with flexible shifts.
  • Qualifications: Previous experience in ground operations is a plus; strong communication and organisational skills required.
  • Other info: Valid UK manual driver's license needed; embrace a diverse and inclusive workplace.

The predicted salary is between 27600 - 38400 £ per year.

Company: Swissport

Location: MAN - Manchester Airport

Contract Type: Full Time

Hours: 37.5 hours per week, between Monday – Sunday (shift work)

Pay: £13.20 per hour

About the Company: Swissport is an award-winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

Key Responsibilities:

  • Prepare necessary paperwork and documentation for flight crew, including flight plans, load sheets, and fuel data.
  • Communicate aircraft fuel and load data accurately to flight crew and load control, ensuring compliance with safety and operational requirements.
  • Liaise with all stakeholders, including ground crew, flight operations, and airport authorities, to ensure the aircraft is loaded as per specifications and operational requirements.
  • Prioritize tasks and manage the turnaround of aircraft from arrival to departure, ensuring efficiency and adherence to schedule.
  • Operate aerobridges and aircraft stand guidance systems safely and effectively to facilitate aircraft boarding and disembarkation.
  • Drive various vehicles airside, including cars, vans, and minibuses, in accordance with airport regulations and safety protocols.
  • Perform aircraft weight and balance calculations as required, ensuring compliance with safety regulations and operational standards.

Qualifications:

  • Previous experience in aircraft ground operations, ramp handling, or a similar role is advantageous.
  • Knowledge of aircraft loading procedures, weight and balance calculations, and aviation safety regulations.
  • Excellent communication skills with the ability to liaise effectively with stakeholders at all levels.
  • Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
  • Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
  • Valid FULL UK MANUAL driver's license and ability to operate vehicles airside in compliance with airport regulations.

Benefits:

  • Access to Employee Assistance Programme and wellness initiatives.
  • Comprehensive training and development programmes.
  • Free onsite parking whilst at work.
  • Employee discounts on travel and retail products.
  • Retirement savings plan with employer contributions.
  • Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Dispatch Agent (Operations) - Full time - UK employer: Swissport

Swissport is an exceptional employer, offering a dynamic work environment at Manchester Airport where employees can thrive in the fast-paced aviation industry. With comprehensive training programmes, career advancement opportunities, and a strong commitment to employee well-being through wellness initiatives and an Employee Assistance Programme, Swissport fosters a culture of growth and inclusivity. Join us to be part of a dedicated team that values excellence in customer service and operational efficiency.
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Contact Detail:

Swissport Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Dispatch Agent (Operations) - Full time - UK

✨Tip Number 1

Familiarise yourself with the specific responsibilities of a Dispatch Agent. Understanding the nuances of paperwork, communication with flight crews, and operational requirements will help you stand out during interviews.

✨Tip Number 2

Network with current or former employees in ground operations or similar roles. They can provide valuable insights into the company culture at Swissport and what they look for in candidates.

✨Tip Number 3

Highlight any relevant experience you have with aircraft loading procedures or safety regulations in your conversations. This will demonstrate your knowledge and commitment to the role.

✨Tip Number 4

Be prepared to discuss your flexibility regarding shift work. Since the role requires varied hours, showing that you are adaptable and willing to work different shifts can make a positive impression.

We think you need these skills to ace Dispatch Agent (Operations) - Full time - UK

Knowledge of aircraft loading procedures
Weight and balance calculations
Aviation safety regulations
Excellent communication skills
Stakeholder liaison
Strong organisational skills
Task prioritisation
Flexibility to work varied shifts
Valid FULL UK MANUAL driver's license
Ability to operate vehicles airside
Attention to detail
Problem-solving skills
Time management
Teamwork and collaboration

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Dispatch Agent position. Tailor your application to highlight relevant experience and skills.

Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in aircraft ground operations or similar roles. Emphasise your communication skills, organisational abilities, and any relevant certifications.

Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage tasks in a fast-paced environment and your knowledge of aviation safety regulations.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the aviation industry.

How to prepare for a job interview at Swissport

✨Know Your Stuff

Familiarise yourself with the key responsibilities of a Dispatch Agent. Understand aircraft loading procedures, weight and balance calculations, and aviation safety regulations. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.

✨Showcase Your Communication Skills

As a Dispatch Agent, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your ability to work collaboratively and ensure smooth operations.

✨Demonstrate Organisational Skills

Be ready to discuss how you prioritise tasks in a fast-paced environment. Share specific examples from your past experiences where you successfully managed multiple responsibilities, ensuring efficiency and adherence to schedules.

✨Flexibility is Key

Since the role requires working varied shifts, be prepared to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experience you have with shift work or flexible hours to show you're a good fit for the operational requirements.

Dispatch Agent (Operations) - Full time - UK
Swissport
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  • Dispatch Agent (Operations) - Full time - UK

    Manchester
    Full-Time
    27600 - 38400 £ / year (est.)

    Application deadline: 2027-07-09

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    Swissport

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