Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Greet passengers, assist with check-in, and resolve inquiries with a smile.
- Company: Join Swissport, a leading provider of ground and air cargo services.
- Benefits: Enjoy competitive pay, employee discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team delivering exceptional service in the aviation industry.
- Qualifications: Customer service experience and excellent communication skills are a plus.
- Other info: Flexible shifts available, perfect for students looking to earn while they learn.
Customer Service Agent – UK – Manchester airport
Join to apply for the Customer Service Agent – UK – Manchester airport role at Swissport
Job Title: Customer Service Agent
Company: Swissport
Location: MAN – Manchester Airport
Contract: Part time
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £12.60 per hour
About the company: Swissport is an award‑winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Responsibilities
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check‑in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
Qualifications
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast‑paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem‑solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking while at work.
- Employee discounts on travel and retail products.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
#J-18808-Ljbffr
Customer Service Agent - UK - Manchester airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - UK - Manchester airport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swissport. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Customer Service Agent role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Swissport!
We think you need these skills to ace Customer Service Agent - UK - Manchester airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the role. We want to see how you can bring your unique flair to Swissport, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team at Manchester Airport. Keep it friendly and professional!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and effectively. We love seeing applicants who can express themselves well!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Let’s get you on board!
How to prepare for a job interview at Swissport
✨Know the Company Inside Out
Before your interview, take some time to research Swissport. Understand their services, values, and what sets them apart in the aviation industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle inquiries and resolve complaints is crucial. Prepare specific examples from your past experiences where you demonstrated excellent customer service, especially in challenging situations. This will highlight your problem-solving abilities and empathy.
✨Practice Common Interview Questions
Anticipate questions related to your experience in fast-paced environments and how you manage stress. Practising responses to common interview questions can help you articulate your thoughts clearly and confidently during the actual interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress professionally and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your commitment to the role. Plus, looking sharp can boost your confidence!
