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- Tasks: Assist passengers with check-in, luggage handling, and boarding at Gatwick Airport.
- Company: Join Swissport, a leading provider of ground and air cargo services worldwide.
- Benefits: Enjoy employee discounts, wellness initiatives, and career advancement opportunities.
- Why this job: Be part of a dynamic team delivering exceptional service in a fast-paced environment.
- Qualifications: Customer service experience is a plus; excellent communication skills are essential.
- Other info: Flexible shifts available, including weekends and holidays.
Company: Swissport
Location: Gatwick Airport
Contract Type: Part Time
Hours: 25 hours per week, between Monday – Sunday (shift work)
Salary: £12.41 per hour
About the company: Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role: As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
Key Responsibilities:
- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
Qualifications:
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work.
- Employee discounts on travel and retail products.
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - Gatwick Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - PART TIME - Gatwick Airport
✨Tip Number 1
Familiarise yourself with the specific services Swissport offers at Gatwick Airport. Understanding their operations and customer service philosophy will help you demonstrate your enthusiasm and fit for the role during any interviews.
✨Tip Number 2
Practice common customer service scenarios that you might encounter in an airport setting. Being able to articulate how you would handle various situations, such as dealing with a lost bag or a flight delay, can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Swissport if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shift work. Since the role requires working various shifts, showing that you are adaptable and willing to meet the operational needs will make you a more attractive candidate.
We think you need these skills to ace Customer Service Agent - PART TIME - Gatwick Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise any previous roles in hospitality or similar fields, and showcase your ability to handle inquiries and resolve complaints.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Swissport. Mention specific experiences that demonstrate your communication skills and ability to work under pressure, as these are crucial for a Customer Service Agent.
Highlight Language Skills: If you have proficiency in languages other than English, be sure to mention this in your application. Swissport values additional language skills, which can enhance customer interactions.
Showcase Flexibility: In your application, express your willingness to work various shifts, including weekends and holidays. This flexibility is important for the role and shows your commitment to meeting operational needs.
How to prepare for a job interview at Swissport
✨Showcase Your Customer Service Skills
Make sure to highlight any previous experience in customer service or hospitality. Share specific examples of how you've handled difficult situations or provided exceptional service, as this role at Swissport heavily relies on these skills.
✨Demonstrate Your Communication Abilities
Since excellent communication is key for a Customer Service Agent, practice articulating your thoughts clearly. Be prepared to answer questions about how you would convey important information to passengers and handle inquiries effectively.
✨Emphasise Flexibility and Adaptability
Swissport requires agents to work various shifts, so be ready to discuss your availability and willingness to adapt to changing schedules. Mention any past experiences where you successfully managed shift work or unexpected changes.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would respond to common passenger issues, such as delays or lost luggage, and demonstrate your problem-solving abilities and empathy in those situations.
