Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Greet passengers and assist with check-in, luggage, and boarding.
- Company: Join Swissport, a leader in aviation services committed to exceptional customer care.
- Benefits: Enjoy employee discounts, wellness programs, and free onsite parking.
- Why this job: Be part of a dynamic team and gain valuable experience in the aviation industry.
- Qualifications: Prior customer service experience is a plus; excellent communication skills required.
- Other info: Flexible shifts available, including weekends and holidays.
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike., * Greet passengers and provide friendly, professional assistance throughout their journey.
-
Assist passengers with check-in procedures, luggage handling, and boarding processes.
-
Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
-
Ensure compliance with airline and airport regulations, including security and safety protocols.
-
Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
-
Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
-
Perform administrative tasks, including data entry, documentation, and reporting as required.
-
Prior experience in customer service, hospitality, or related fields is advantageous.
-
Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
-
Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
-
Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
-
Demonstrated problem-solving abilities and a proactive approach to resolving issues.
-
Attention to detail and accuracy in handling passenger information and documentation.
-
Access to Employee Assistance Programme and wellness initiatives.
-
Comprehensive training and development programmes.
-
Free onsite parking whilst at work
-
Employee discounts on travel and retail products.
-
Retirement savings plan with employer contributions.
-
Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - Gatwick Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - PART TIME - Gatwick Airport
✨Tip Number 1
Familiarize yourself with the specific services and operations at Gatwick Airport. Understanding the airport's layout, common passenger inquiries, and the check-in process will help you provide accurate information and assistance.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. Role-playing different customer scenarios can help you become more comfortable handling inquiries and resolving complaints effectively.
✨Tip Number 3
Highlight any previous experience in customer service or hospitality during your interactions. Sharing specific examples of how you've handled difficult situations can demonstrate your problem-solving abilities and empathy.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shifts. Since the role requires working weekends and holidays, showing your willingness to adapt to the operational needs will make you a more attractive candidate.
We think you need these skills to ace Customer Service Agent - PART TIME - Gatwick Airport
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Agent position at Swissport. Understand the key responsibilities and required skills, such as customer service experience and communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or hospitality. Emphasize any previous roles where you demonstrated problem-solving skills, attention to detail, and the ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the aviation industry. Mention specific examples from your past experiences that align with the responsibilities listed in the job description.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional to make a great first impression.
How to prepare for a job interview at Swissport
✨Show Your Customer Service Skills
Be prepared to share specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved complaints or assisted customers effectively, as this will demonstrate your ability to handle similar scenarios at Swissport.
✨Understand the Role and Responsibilities
Familiarize yourself with the key responsibilities of a Customer Service Agent at Swissport. This includes check-in procedures, luggage handling, and compliance with airline regulations. Showing that you understand these aspects will reflect your genuine interest in the position.
✨Demonstrate Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Be ready to answer questions about how you would handle inquiries and provide information to passengers, showcasing your verbal and written communication skills.
✨Exhibit Problem-Solving Abilities
Prepare to discuss instances where you successfully resolved issues or concerns in a fast-paced environment. Emphasize your proactive approach and ability to remain calm under pressure, as these traits are essential for a Customer Service Agent at an airport.
