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- Tasks: Greet passengers and assist with check-in, luggage, and boarding.
- Company: Join Swissport, a leader in aviation services committed to exceptional customer care.
- Benefits: Enjoy employee discounts, wellness programs, and free onsite parking.
- Why this job: Be part of a dynamic team that values service excellence and offers career growth.
- Qualifications: Prior customer service experience is a plus; strong communication skills are essential.
- Other info: Flexible shifts available, including weekends and holidays.
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike., * Greet passengers and provide friendly, professional assistance throughout their journey.
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Assist passengers with check-in procedures, luggage handling, and boarding processes.
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Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
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Ensure compliance with airline and airport regulations, including security and safety protocols.
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Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
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Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
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Perform administrative tasks, including data entry, documentation, and reporting as required.
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Prior experience in customer service, hospitality, or related fields is advantageous.
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Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
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Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
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Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
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Demonstrated problem-solving abilities and a proactive approach to resolving issues.
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Attention to detail and accuracy in handling passenger information and documentation.
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Access to Employee Assistance Programme and wellness initiatives.
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Comprehensive training and development programmes.
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Free onsite parking whilst at work
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Employee discounts on travel and retail products.
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Retirement savings plan with employer contributions.
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Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - Belfast City Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - PART TIME - Belfast City Airport
✨Tip Number 1
Familiarize yourself with the specific services and operations of Swissport at Belfast City Airport. Understanding their processes will help you answer questions confidently during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common passenger scenarios can help you demonstrate your ability to handle inquiries and resolve complaints effectively.
✨Tip Number 3
Showcase your flexibility and willingness to work various shifts. Be prepared to discuss your availability during the interview, as this is crucial for roles in fast-paced environments like airports.
✨Tip Number 4
Highlight any previous experience in customer service or hospitality. Be ready to share specific examples of how you've successfully resolved issues or provided exceptional service to customers.
We think you need these skills to ace Customer Service Agent - PART TIME - Belfast City Airport
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Agent position at Swissport. Highlight key responsibilities and required skills, as this will help you tailor your application.
Craft a Tailored CV: Customize your CV to emphasize relevant experience in customer service or hospitality. Use specific examples that demonstrate your communication skills, problem-solving abilities, and ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with Swissport's commitment to exceptional service and provide examples of how you've handled customer inquiries or complaints effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Swissport
✨Show Your Customer Service Skills
Since the role is all about delivering exceptional service, be ready to share specific examples from your past experiences where you provided outstanding customer service. Highlight situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Your Communication Abilities
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. Be prepared to answer questions in a way that showcases your verbal and written communication skills, as well as your ability to handle inquiries effectively.
✨Emphasize Your Problem-Solving Skills
The ability to resolve passenger concerns is key. Think of examples where you faced challenges and how you approached solving them. Show that you can remain calm under pressure and think critically to find solutions.
✨Be Flexible and Adaptable
This job requires flexibility with shifts and working in a fast-paced environment. During the interview, express your willingness to work various shifts and adapt to changing situations. Share any relevant experiences that demonstrate your adaptability.
