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- Tasks: Assist passengers with check-in, luggage handling, and boarding processes.
- Company: Join Swissport, a leading provider of ground and air cargo services worldwide.
- Benefits: Earn £12.45 per hour, with training, discounts, and growth opportunities.
- Why this job: Be part of a dynamic team delivering exceptional service in the aviation industry.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Flexible shifts available; join us for a rewarding career!
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. We are seeking dedicated and customer-focused individuals to join our team as Customer Service Agents. As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.
You’ll receive £12.45 per hour for the initial six months. Throughout this period, Swissport will actively foster the development of your skills and knowledge necessary for the role. Upon achieving these benchmarks and successfully completing the probationary period, you will receive an additional 1.5% increment in compensation.
Responsibilities:- Greet passengers and provide friendly, professional assistance throughout their journey.
- Assist passengers with check-in procedures, luggage handling, and boarding processes.
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
- Ensure compliance with airline and airport regulations, including security and safety protocols.
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
- Perform administrative tasks, including data entry, documentation, and reporting as required.
- Prior experience in customer service, hospitality, or related fields is advantageous.
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- Demonstrated problem-solving abilities and a proactive approach to resolving issues.
- Attention to detail and accuracy in handling passenger information and documentation.
- Competitive compensation package with opportunities for advancement.
- Comprehensive training and ongoing support to enhance skills and knowledge.
- Employee discounts on travel and other benefits.
- Collaborative and inclusive work environment with opportunities for professional growth and development.
- Access to employee assistance programs and wellness initiatives.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Apply today to embark on a rewarding career in the aviation industry!
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - Bristol Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Bristol Airport
✨Tip Number 1
Familiarise yourself with the specific services offered by Swissport at Bristol Airport. Understanding their operations and customer service philosophy will help you demonstrate your enthusiasm and fit for the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. You might want to role-play common customer service scenarios to prepare for potential questions about handling difficult situations or passenger inquiries.
✨Tip Number 3
Network with current or former employees of Swissport if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift work. Since the role requires working various shifts, showing that you are adaptable and willing to meet operational needs will make you a more attractive candidate.
We think you need these skills to ace Customer Service Agent - Bristol Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise any previous roles in hospitality or similar fields, and showcase your ability to handle inquiries and resolve issues.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the role at Swissport. Mention specific examples of how you've provided exceptional service in the past.
Highlight Language Skills: If you have proficiency in languages other than English, be sure to mention this in your application. Swissport values additional language skills, especially in a diverse environment like an airport.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively resolved customer complaints or concerns. This will demonstrate your proactive approach and ability to maintain composure under pressure.
How to prepare for a job interview at Swissport
✨Showcase Your Customer Service Skills
Since the role is all about customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or provided exceptional service, as this will demonstrate your suitability for the position.
✨Research Swissport and the Role
Familiarise yourself with Swissport's values and services. Understanding their commitment to customer service and operational excellence will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to think on your feet and resolve issues effectively.
✨Emphasise Flexibility and Teamwork
The job requires working various shifts and collaborating with colleagues. Be ready to talk about your availability and provide examples of how you've worked well in a team environment, highlighting your adaptability and willingness to support others.
