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- Tasks: Lead a dynamic clerical team at London Stansted Airport, ensuring top-notch customer service.
- Company: Join Swissport, a leader in aviation services, dedicated to excellence and innovation.
- Benefits: Enjoy flexible shifts, career development opportunities, and a vibrant team culture.
- Why this job: Be part of a fast-paced environment where your leadership can make a real impact.
- Qualifications: Experience in aviation preferred; must be adaptable and fluent in English.
- Other info: Opportunity for growth and active supervision within three months of joining.
The predicted salary is between 36000 - 60000 £ per year.
The Clerical Team Leader is a vital operational role where you will have delegated responsibility for managing the front-line Clerical team members at London STANSTED Airport.
Location: London STANSTED Airport, UK
Responsibilities:
- Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint.
- Ensure available resources are used to the optimum level (monitor and control overtime payments).
- Support and identify training needs and where required train, coach and mentor the team.
- Create & maintain a progressive, open feedback culture by managing the performance of employees.
- Ensure the strict implementation of the Customer Services budget.
- Resolve all customer service challenges in a timely manner and assist in negotiations with new customers.
- Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
- Ensure all safety and security processes and procedures are always complied with.
- Ensure compliance with all Uniform & PPE requirements.
- Hold team briefings.
- Conduct and provide team feedback as and when needed.
- Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities.
- Coordinate return to work paperwork for sick team members.
- Conduct and complete QHSE inspections and audits as required.
- Effectively work with the station manager to support the reduction of attrition in the workplace.
- Complete other duties as assigned.
Leadership Qualities:
- Provide professional day-to-day leadership to a team, ensuring the highest standards of health and safety, quality, customer service, and security are met and maintained.
- Demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety, and security.
- Actively manage your team members ensuring that every member receives timely, appropriate feedback.
- Act as a role model to staff, tackling poor performance or misconduct whenever it occurs.
- Take a proactive approach to support the operation to best effect in all cases.
- Take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion.
- Communicate and collaborate to engage others.
- Create transparency to drive results.
Key Performance Indicators:
- Health and Safety
- Accuracy of travel document checks
- Airline KPIs
- Safe and on-time performance
- Roster vs Timesheet allowance (breaks and team members leaving on time)
Essential Skills:
- Ability to accept and embrace change as a constant and unpredictable feature of your working environment.
- Can communicate clearly with your people to help them understand Swissport Western Europe direction.
- Build positive and trusting relationships.
- Be open to different opinions and seek a collaborative approach.
- Embrace an ideas culture to enable teams to create an agile edge.
- Promote flexibility, adaptability, and agility to enable contingency time.
- Demonstrate a sense of urgency and a commitment to continuous improvement.
- Personal and professional integrity of the highest order.
- Excellent organisational abilities, attention to detail, and able to prioritise workloads in a fast-paced complex environment.
Qualifications:
- Experience working in aviation, ideally in an airside operational role.
- Flexible to work on various shifts (days, evenings, nights, weekends, and holidays).
- Prepared to undertake active supervision within three months of being appointed into the role.
- Fluent spoken and written English (additional languages beneficial).
- A desire to lead and develop other teams and team members.
Clerical Team Leader employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Team Leader
✨Tip Number 1
Familiarise yourself with the aviation industry, especially the operational aspects at airports. Understanding the unique challenges and regulations of this environment will help you stand out as a candidate who is ready to lead effectively.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in high-pressure situations. Highlighting your ability to maintain high standards of customer service while managing operational challenges will resonate well with us.
✨Tip Number 3
Showcase your adaptability and willingness to embrace change. In a dynamic environment like an airport, being flexible and open to new ideas is crucial, so be prepared to discuss how you've navigated changes in previous roles.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that can help you tailor your approach during interviews.
We think you need these skills to ace Clerical Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and customer service, particularly in aviation or operational roles. Use specific examples that demonstrate your ability to manage teams and deliver excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership qualities and your understanding of the role. Mention how you can contribute to creating a positive feedback culture and managing performance effectively within the team.
Highlight Relevant Skills: In your application, emphasise skills such as communication, adaptability, and organisational abilities. Provide examples of how you've successfully managed change and supported team development in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Clerical Team Leader position.
How to prepare for a job interview at Swissport
✨Showcase Your Leadership Skills
As a Clerical Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated team members and resolved conflicts.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific responsibilities outlined in the job description. Be ready to discuss how you would manage customer service challenges and ensure compliance with safety and security processes.
✨Emphasise Communication Skills
Effective communication is key in this role. Be prepared to discuss how you would maintain open feedback channels within your team and how you would communicate with other departments to drive results.
✨Demonstrate Adaptability
The aviation industry is fast-paced and ever-changing. Share examples of how you've adapted to change in previous roles and how you plan to embrace new challenges as a Clerical Team Leader.
